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Connecting a Computer to a Cradlepoint Router

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Connecting a Computer to a Cradlepoint Router

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This article describes the steps necessary to connect to your Cradlepoint router through your computer.

Your computer only allows one network connection at a time. This means that you will have to disconnect (unplug) the cellular modem (aircard) from the computer and close the cellular connection manager tool provided by your cellular carrier or, disconnect from any LAN (wired Ethernet) or Wi-Fi (wireless) connections before you will be able to connect your computer to the router either by Ethernet cable or Wi-Fi.

By default, the wifi SSID will always be the model of the Cradlepoint router separated by a (-) and then the last 3 of the routers MAC address. If you are trying to connect to the 5GHz wifi, there will be a 5g after the last 3 of the routers MAC address.


Establishing a Wireless Connection

Windows XP
  1. Click START.
  2. Click on CONNECT TO.
  3. Click WIRELESS NETWORK CONNECTION. You’ll see a list of available wireless networks.
  4. Click the Cradlepoint Network.
  5. Click CONNECT.


NOTE:  If you see a connect screen other than what appears above, you will need to check with the vendor of your Wi-Fi connection software.

Windows Vista
  1. Click START.
  2. Click on CONNECT TO.
  3. Click WIRELESS NETWORK CONNECTION. You’ll see a list of available wireless networks.
  4. Click the Cradlepoint Network.
  5. Click CONNECT.

Windows 7
  1. Click START.
  4. Click CONNECT TO A NETWORK (under Network and Sharing Center). You’ll see a list of available wireless networks.
  5. Click the Cradlepoint Network.
  6. Click CONNECT.

Windows 8
      1. Move your mouse to the top left corner of the screen to expose the menu bar.
      2. Click on Settings.
      3. Click on the wireless signal bars icon.
      4. Select the Cradlepoint network to connect.
       User-added image
      Windows 10
      1. Click the network icon User-added image on the Windows Taskbar.
      2. Select the Cradlepoint network to connect, and then click Connect.
       Windows toolbar Network icon view
      Mac OS X
      1. Open your wireless connection list by clicking the AIRPORT wireless icon on your menu bar.
      2. Click on the Cradlepoint Network.


      Establishing a Wired Internet Connection

      Plug an Ethernet cable into one of the LAN ports on the router. Plug the other end of the cable into the Ethernet port of your computer. Connection should be automatic.

      User-added image

      Note: If your router has multiple Ethernet ports, DO NOT use the WAN port to connect a computer. WAN ports are usually colored blue and/or labeled with an icon that looks like a little monitor; they are intended to be used to connect devices that provide internet, such as Cable, DSL, or Satellite modems.


      Recommended Settings

      If you are having trouble establishing a connection, please refer to the following articles for advanced configuration settings recommended for DHCP and static IP connections:

      Validating Identity message on Windows XP

      If you see a message about Validating Identity upon connecting to the Cradlepoint router, it means WEP security mode is enabled. To resolve this issue, disable 802.1X feature on your Windows computer.

      • Step 1: Right click on the Wireless Network icon located by the clock or in Control Panel -> Network Connections
      • Step 2: Select View Available Wireless Networks .
      • Step 3: Select Change the order of preferred networks
      • Step 4: Locate your router under Preferred Networks and click Properties
      • Step 5: Go to the Authentication tab and remove the checkmark for Enable IEEE 802.1x
      • Step 6: Click Ok.

      Wired Ethernet Connection is Not Recognized

      If your computer does not establish a connection with the CradlePont router via an Ethernet cable, try the following troubleshooting steps:

      • If the router or computer Ethernet LED link light indicator is not active, try a different Ethernet cable.
      • If the LED still does not become active, try using another computer to connect to the Cradlepoint router.
      • If your router has multiple Ethernet ports, try running a cable between them (for example, from LAN port #1 to #3). Both lights will become active and start flashing.
      • If the indicator lights do not flash, the ports may have been reconfigured. Try establishing a WiFi connection to the router, and verify that the ethernet port mode is set to LAN.
      • If the LED is on and you are still not able to get your computer to connect through the router, check the DHCP settings on your computer. How do I set DHCP Settings?
      • If you have followed all these troubleshooting steps above, check your Dial-up and Proxy settings. How do I check my Dial-up and Proxy Settings?
      • If, after following these troubleshooting steps, you are still unable to connect your computer to the router via an Ethernet cable, contact Cradlepoint Tech Support for further assistance.

      Password is not Accepted

      • Check whether your computer is requesting a "PIN" instead of a password. If it is, refer to this article for further troubleshooting.
      • If you are being asked for a password, network key, or security key, review the troubleshooting steps in this article.

      Unable to find the router's WiFi network

      Sometimes when the settings of the client device and the router don't exactly match, the client won't see the router's WiFi network. If you're running in this issue, try the following:

      Check if there are other wifi-capable client devices (laptops, tablets, phones, etc) that CAN see the Cradlepoint's wifi network.

      Scenario 1: Just one device cannot see the wireless network, while others can.

      • Make sure that the WiFi adapter is enabled on the device cannot see the network. Some laptops have a hardware switch to disable the wifi adapter.
      • If you know your router might be broadcasting in the 5GHz band, make sure your device also supports this band.
      • Refer to the device's documentation and/or contact the device manufacturer for additional help troubleshooting this issue.

      Scenario 2: No devices can see the Cradlepoint router's wireless network.

      • Verify the Cradlepoint Router is fully powered on. Sometimes it takes a minute for the router to completely load and start broadcasting WiFi.
      • Verify that the Wi-Fi symbol is illuminated on the Cradlepoint router. If it is not, make sure the Wi-Fi switch (if present on your router model) is in the ON or 1 position.
      • Check whether your devices are able to see other wireless networks; if they can please skip down to Scenario 3.

      Scenario 3: All devices can see other wireless networks, just not the Cradlepoint wireless network.

      • Search for the Cradlepoint router's default name (SSID), product-xxx. For example, a CTR35 SSID would be CTR35-xxx. The last 3 characters will match the last 3 characters of the routers MAC address.
      • Connect to the Cradlepoint router with a cable, and make sure the wifi radio is not disabled within the interface.
      • If nothing else has worked, factory reset the Cradlepoint. Consult the Series 2 Factory Reset or Series 3 Factory Reset instructions.

      Related Articles/Links

      Published Date: 10/05/2015

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