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NetCloud Client: Client Release Notes

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NetCloud Perimeter: Client Release Notes

Products Supported: NetCloud Perimeter 

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Release Notes for NetCloud Client

Version 652

Defects Fixed

  • Windows Only: Network discovery not updated with client version 650

Release Notes for NetCloud Client

Version 650

  • Significantly decrease overhead keeping client synchronized to network
  • Additional diagnostic tools on client
  • Support for macOS High Sierra

Defects Fixed

  • MAC client lost NCE access when lock/unlock Secure Internet Access.
  • MAC can't access to NCE device after switching Wi-Fi.
  • Client login fails silently when no response from MC
  • Cleanup systemd pgateway.service permissions
  • pDiagnostics does not get to "clientReady" state
  • client Network Device Discovery changed setting not respected if packet path not rebuilt
  • pGateway 650 crash in reflection list processing
  • Client dies processing new logger information
  • 650 clients flapping due to bad cert

Release Notes for NetCloud Client

Version 630

  • Disable reflection by network
  • Full tunnel support on router client

Defects Fixed

  • Client logins failing silently
  • Temporary SmartZone processing broken
  • Android network neighborhood sometimes defaults to disabled
  • Router client https support
  • Mac client lost NCE access when lock/unlock Secure Internet Access
  • After removing Mac device from NCE, the login dialog is completely blank
  • Mac can't access to NCE device after switching Wi-Fi
  • UI no longer reports the device OS as Windows 8 instead of Windows 10
  • Windows installer updates
  • Windows device duplicate if authentication code was wrong
  • Android initial location is incorrect
  • Nexus 7 has malformed button in SIA
  • Linux login failure, but "okay" message was shown
  • Mac Client lost internet access if disconnect from NCE
  • Router Support for NCE Client Route Manager

Release Notes for NetCloud Client

Version 622

  • Debian 8 support on x86
  • Can exclude RFC 1918 addresses from full tunnel with a local config change (beta)

Defects Fixed

  • Windows 7 device duplicated if user name was wrong
  • Diagnostic crash fixed
  • High CPU during reconnect
  • Android device shows key icon even after logout
  • iOS COnnect fails to connect to Windows 10 with some policies
  • Windows client crash
  • Android doesn't connect to the network just after reboot
  • After removing Mac device from NCE the login dialog is completely blank
  • Android client shows incorrect network name when switching networks
  • Centos6 network broken after uninstall
  • Infrequent Client crash on shutdown
  • Android VPN stability
  • NCE Management web page on Windows 10 mobile login display issues

Release Notes for NetCloud Client

Version 610

Defects Fixed

  • Full tunnel start was failing on Mac
  • Memory leak cleaned up on Linux clients
  • Updated geo-location for all clients
  • Cradlepoint Support menu enabled in the tray on all clients
  • Full tunnel was not working on some providers
  • Mac OSX 10.11 domain authentication was unavailable

Release Notes for NetCloud Client

Version 600


  • Cradlepoint EULA updated
  • The Android client will provide notifications when using cellular data. Asking the user to continue or discontinue usage over cellular connections
  • Added additional Router Gateway logging messages

Defect Fixed

  • Text change of functionality from “Full Tunnel” to “Secure Internet Access” within dialogs and menu items
  • Error loop when Router Gateway client receives 401 error code when authenticating
  • Mac client upgrade cause potential race condition and occasionally may leave config file in inconsistent state

Release Notes for NetCloud Client

Version 590


  • Client Branding – As we continue integrating our product lines, you may have noticed that we are Re-Branding our service offering.  With this release, the Pertino clients have been rebranded as Cradlepoint NetCloud Clients. This rebranding is at the appearance layer only and doesn’t affect any functionality or process naming. For example, installation directories, and any CLI instructions will remain unchanged.
  • Android battery consumption reduced. Android Marshmallow showed signs of increased battery usage. This has been addressed.

Defects Fixed

  • NCE/Pertino installed on Google Cloud VPC was unable to communicate with network
  • Not able to delete nor promote users
  • Trial signup page did not accept international phone numbers
  • Windows tray crashed occasionally
  • Better error handling in Linux upgrade
  • Occasional crash/restart on Linux during switch network
  • Unable to convert some Windows devices to Resources.

Release Notes for NetCloud Client

Version 530

  • Windows client signed with new SHA256 code signing certificate to avoid IE11 “file corrupt” message upon downloading the MSI images.
  • Remove the Linux client’s extraneous Upstart init script from previous installs; init scripts are provided for SysV init and SystemD, if available.
  • Fixed broken Linux upgrade from version 510;
  • Fixed a couple of issues concerning client inbound DNS filtering of DNS replies that interfered with Windows Dynamic DNS registration in AD Connect deployments, and some Mac OS X wireless interface operation (by hanging the authentication daemon).
  • Fixed relatively rare client crash due to uncaught exception when writing an unknown packet type packet on its pseudo-tunnel interface
  • Fixed rare client crash in internal reflection data handling; and
  • Modified inbound and outbound (pnetfilter.sys) DNS filtering to filter answers in Additional Records as well as Answers sections of DNS replies
  • Modified inbound DNS filtering to always drop Martian (e.g., private use networks) addresses (local Martian addresses will need to be supplied by local DNS server not contacted over Pertino network).

Version 510

Version 510 includes a number of bug fixes and improvements, including resolving a number of known issues.


  • Cloud Router (Tunnel Server) Optimization -- Pertino improved its algorithm for cloud routing, continuously analyzing for improved selection among cloud providers for all networks.
  • IPv4 only mode client -- Customers have an option to contact Pertino Support and change a network to run in IPv4 only mode. This reduces the conflict with IPv6 resolution within the local network.

Resolved Issues:

  • Non-optimal Cloud Router selection. A bug has fixed where customer’s networks could connect to a non-optimal route.  There had been a manual workaround with Pertino support, this issue is now resolved and improved.

Version 480

Pertino’s release includes: updates to the SecurityPolicy App, options for centralized billing management for new accounts, client logout, Windows 10 support, and numerous bug fixes and enhancements.


Security Policy

  • Admins can now set a User as a source in a security policy rule.
    • For example, Joe is set as a source, and a file server is set as the destination.
    • All of Joe’s devices will be permitted to access that server, and the admin will not need to specify each device explicitly.
    • This is dynamic, meaning that if Joe has a new device join the network, that new device will also be granted access to that server (unless explicitly denied) without requiring intervention on the admin’s part.

This feature only applies for devices that have been user authenticated.

  • SecurityPolicy now lists predefined services for known ports/protocols.

    • For example an admin can select http and https as a service, instead of setting TCP/80 and TCP/443.
  • Admins can now also set multiple devices and/or users as a source or destination in a security rule.

  • Policy rules now automatically reorder (1 to N). For example when setting a new rule to rule #5, it will placed in 5th position and all other rules will reorder to new numbers after that point.

Centralized Billing and Device Usage Management for new customers

  • For new customers, our trial signup page will ask for an ‘Account ID.’

    • This is a unique name to denote the company/organization name.
    • Existing customers will see a field for ‘Account ID’ on the client and Web UI. This field is not required for existing customers and should be left blank.
    • For new customers, when specifying the Account ID, they will log in directly to the network associated with that account ID.

      • This means that a client/user can connect to a specific network. explicitly, instead of accidently connecting to a different network, and then needing to switch networks.
    • For new customers, the Account ID provides a way to organize multiple networks

      • Each new network created will mirror the plan of the original network, including entitlements.

        • This means that each new network does not need to purchase a separate plan.
        • For example, Joe creates a new network (called. ACME Network), through the trial signup page at and purchases a Business 100 plan.
        • Joe then creates a new network created within the Web UI (called ACME East).
        • This new network, ACME East, is part of the Business 100 plan, and has the same entitlements automatically (ADConnect, Namestation, etc).
        • Compared to today, where both networks would need to purchase a business plan, and require a credit card for both networks.
      • Each of these networks have a common pool of devices

        • For example Joe has 3 networks, ACME, ACME East, and ACME West. They are all part of the Business 100 plan.
        • Of these networks, ACME has 50 devices, ACME East has 20 devices, and ACME West has 20 devices.
        • The billing plan will show 90 devices of 100 devices used.This allows Joe to create as many networks as he requires, and have up to 100 devices across all of these networks.

For customers using AD Connect with multiple networks, please see this KB article

User to switch between accounts with the client

  • When users have multiple accounts (Email addresses) with Pertino, it was a problem to easily change between them.
  • The client now allows users to alternate between accounts by logging out and logging in with the new account.
  • Admins of a network can issue a logout to specific devices from the web UI.
  • The Pertino client will also have a logout/login option.
  • The login/logout state is persistent meaning that the auto-reconnect at bootup will not apply if the machine is in the logout state prior to reboot.

    • This applies for devices that have been authenticated via device auth key, login/logout is not available.

Windows 10 Support

  • While many customers were able to run Pertino on Windows 10, with this release we have included it into our standard test an QA systems.

Enhancements to all clients

  • With this release we improved our client’s ‘state machine’, customers can expect that the client actions are more responsive with less unexpected delays.

Resolved Issues:

  • Minor UI enhancements and corrections for SecurityPolicy App
  • Usage Monitor timeouts in web UI with large data sets is resolved. Customers would see an error similar to request… failed.

Known Issues:

  • For customers that need to change the bind order with Pertino, our next release looks to address this problem. For now, reordering the interfaces remains as a workaround.

Version 470

The release on August 17, 2015 includes a new Pertino Firewall called SecurityPolicy app.

Enhancements   Security Policy is available for trials and included with our Enterprise plan:

  • This feature enables you to secure servers and devices within your network.
  • For example, a SecurityPolicy rule can allow access to a select server for a number of devices.
  • Additionally, server access can be restricted to only allow certain ports/protocols, e.g., RDP, Sharepoint, HTTP, etc., while denying access that is not explicitly defined by the administrator.
  • This is the first version of our SecurityPolicy App with additional features planned in the near future.
  • See our SecurityPolicy app FAQ and Installation & Usage Manual for more detail.
  • Start a Trial or contact us at to upgrade your account.

Resolved Issues

  • When adding users via CSV, if there is a leading space in the column, we will auto-remove the leading space.
  • Device View now shows when the device was last active even when the device is offline.
  • Gateway (available on Enterprise and Trial plans only):
    • IT resources will be displayed when removing and re-enabling an existing Gateway (Gateway available on Enterprise and Trial plans only).
    • A newly created IT resource can be selected immediately.

Known Issues

  • When saving a SecurityPolicy, the change may take up to 30 seconds to take effect. This will be shortened and optimized in future releases.
  • When performing a device action (e.g., delete, move) for a large selection of devices (more than 275 selected devices), the web interface can become unresponsive. We will resolve this in a future release.
  • The Pertino web management console ( may not render correctly for Microsoft Edge. This browser is unsupported currently, but support is under investigation.
  • While Windows 10 is not officially supported, we have not experienced any problems that prevents Pertino from securing your Windows 10 devices.  We will officially support Windows 10 in a future release.

Note: Please subscribe on for Pertino maintenance information and schedule.

Version 460

Please note:  On July 10, 2015, Pertino client version 466 was released to address the OpenSSL Vulnerability.

Click Here for more information.


July 1, 2015 release introduces numerous bug fixes as well as stability and performance improvements.


Pertino Gateway is available for Enterprise plans and Trials

  • Pertino's Gateway allows you to add devices, such as printers and servers to a Pertino network.  This supports devices that either do not support the Pertino client, or have policies that prohibit 3rd party clients.
  • See FAQ and usage guide.
  • Start a Trial or contact us at to upgrade your account.

Pertino User Interface

Device View now displays a new column listing the date and time when the device was "Last Active".

Known Issues

  • Last active column in DeviceView will be blank when the device is offline.
  • When adding users via CSV upload, a space in front of the email address will cause an error.  Removing extraneous spaces will resolve the issue.
  • When adding individual user, leading space on first name will cause the first name to be blank and the last name to be incorrect.  Make sure there are no leading spaces on your input.
  • Amazon's DNS can incorrectly cache DNS responses.  To resolve this issue, change the DNS server to an external DNS server, e.g. Google.
  • Gateway issues:
    • When Gateway devices are enabled behind a Gateway, the dashboard will show incorrect percentages of Operating Systems. However, the Device count will be correct.
    • For adding "IT resources" behind a Gateway, the entry may not be selectable.  Refreshing the web page will resolve this issue.
    • After removing an existing Gateway, and then Re-enabling the Gateway, the IT resources may not be displayed.  Refreshing the web page will resolve this issue.

Version 450

The June 2, 2015 release is primarily a stability and performance improvement release.


  • We streamlined our user interface.  On PeopleView and DeviceView, the tile view is no longer available.  To get details on any specific user or device, select the checkbox in the list view and select the "More Details".

Resolved Issues

  • Numerous user interface changes addressing text, spacing, and workflow of the SmartZones App
  • Saving an alternate name in NameStation now saves correctly
  • After removing a device from list view, the device will be removed without requiring a refresh of the web page
  • Search now applies to all columns in a list view

Known Issues

  • For installations on Windows, other processes can prevent complete installation of the Pertino network driver.  For these cases, rebooting the machine and repairing the installation resolves the issue.
  • Computer viruses and malware can prevent the Pertino client from being installed, please run anti-virus software before installing Pertino.

Version 440

Today’s release is primarily a stability and performance improvement release.


Pertino web management console will provide a link to our status dashboard when under maintenance

Resolved Issues

  • Numerous user interface changes addressing text and spacing
  • Editing a Subnet Name in SmartZones now correctly saves the subnet name
  • Notification Banners no longer persist after logging out of
  • User will no longer get "unauthorized" and "forbidden" errors when creating new networks (newly added network can now be accessed without waiting 5 minutes)
  • Sorting List view now retains the sort order when returning to the page after navigating away
  • Mac client: Fixed the connectivity issue for Mac OSX users running HFS+ filesystems in case sensitive mode (which is a very rare case).

Known Issues

  • An "Unknown Error" can occur when attempting to delete promoted admin. This occurs when the network is the promoted admin's last network. To resolve this issue, demote the admin and then delete the user.
  • In People View, a user may occasionally see actions that they should be unable to perform (e.g., delete person). Selecting one of those actions will result in an error stating the user is not authorized for that action. These options disappear if the page is refreshed.
  • Removing devices from list view does not immediately remove the devices from the tile view. Refreshing the browser will resolve this issue.
  • Promoted admins will receive an error when editing the credit card for a network. Currently only the original network admin can edit the credit card information.
  • Creating a SmartZone with a duplicate name will report a naming error, and a general warning message.

Version 430

Release version 430 on Sunday, April 5, 2015 introduces numerous bug fixes as well as stability and performance improvements.

New Features


  • This feature requires clients to be upgraded to a minimum of release version 430. Please contact us at to upgrade your clients for early access to this feature.
  • SmartZone enables a client on a Pertino network to use a local connection when a local connection can provide a more optimal traffic path. This feature ensures that if two devices are in the same SmartZone, Pertino-based addresses and name resolution information will not be injected into the Pertino network. The effect of creating a SmartZone is that a user achieves local connectivity.
  • For more information, please see our SmartZones KB article.

BlueSky Partner Portal

Pertino's Partners can now provision and manage their customers from within our Partner Portal. This enables Partners to create accounts, start trials, or upgrade plans. Partners are also provided with consolidated billing and account status reports of each of their customers.

Pertino Service Status Dashboard

Customers can now view the status of the Pertino service at:


We've added a new framework for notifications. When starting a trial, the number of days remaining in the trial will be displayed at the top. Additionally other status changes will be displayed at the bottom right.

Resolved Issues

iOSConnect selection of users: The previous behavior would not show either the disable or the enable action button when selecting both enabled and disabled users. It now shows both buttons. When selecting enabled and disabled users, selecting the enable button will enable the disabled users, and ignore the enabled users. Contrariwise for disabled users. NameStation used to require a refresh to show added or removed resources. Linux installer now lists instructions for both device and user authentication methods. Device Authenticated devices now report the correct status (connected/disconnected). Mac client: "SystemUIServer" hanging (beach ball) in the activity monitor resolved.

Known Issues

An "Unknown Error" can occur when attempting to delete promoted admin. This occurs when the network is the promoted admin's last network. To resolve this issue, demote the admin and then delete the user. After adding a new network, admin may get the "Forbidden" error and will need to wait about 5 minutes prior to accessing that network on the web management console. In PeopleView, a user may occasionally see actions that they should be unable to perform (e.g., delete person). Selecting one of those actions will result in an error stating the user is not authorized for that action. These options disappear if the page is refreshed. Removing devices from list view does not immediately remove the devices from the tile view. Refreshing the browser will resolve this issue. Promoted admins will receive an error when editing the credit card for a network. Currently only the original network admin can edit the credit card information. Creating a SmartZone with a duplicate name will report a naming error, and a general warning message. When editing the name of a subnet in a SmartZone, hitting enter will not save the information. Selecting outside of the input box will resolve the issue. Notification banners will appear within the product and on the login screen. Apple OSX uses case insensitive HFS+ filesystems by default. Some customers can run in a case sensitive mode, and will cause the Mac client to have connectivity problems. The commands ("diskutil list /" and "diskutil info /") can help determine if this is an issue. Although an edge case, this will be resolved in the next Mac client release.

Version 420

Tonight's release introduces numerous fixes as well as stability and performance improvements.


ADConnect now supports 3+ AD DNS

  • Pertino's ADConnect app can now support more than three AD DNS servers. The Pertino web user interface is used to configure up to three AD DNS servers that will be pushed to your Pertino clients.  In an ADConnect environment, to get accurate name resolution, Pertino must be installed on all AD DNS servers in your domain.  The Pertino installer will automatically detect if you're running DNS on your server and enable the DNS filter.  This will ensure that the correct IP  address will be resolved when clients connect from Pertino or from the local LAN.

Pertino Web Console

  • "Invite People" has been removed as an option on the PeopleView page.
    • Previously, there were two options, Invite and Add users. Both accomplished similar results and were generally confusing.
    • Added users will now receive an email with a link that goes to a page to create a password for their Pertino account and then a landing page with a link to download the installer. If the user already exists on Pertino, the link in the email will take them to the page to accept the invitation to join your network.
  • "Device Authentication Key" text has replaced the "Network API Key" text in the download and settings page for the Device Authentication Feature.

Resolved Issues

  • Promoted admins were unable to change network or billing settings within a network.
    • Most all of these have been addressed, with one exception where the promoted admins cannot edit (update) credit card information.
  • Linux client does not start automatically on Fedora 20. This distro is not officially supported. However, on behalf of our customers, we were able to identify that Fedora Linux has a different load priority than other distros.
    • To resolve this issue, add a "sleep 60" to the start() function in /etc/init.d/pgateway.
  • When selecting a person on the PeopleView page, the device details are initially displayed. But after closing it, subsequent devices would not display.
  • Pertino hostnames defined with the NameStation app would occasionally not resolve.
  • Changing the network caused errors on DeviceView and PeopleView pages.
  • Refreshing the browser was required to see recently converted resources in the NameStation app. The refresh is no longer required.

Known Issues

  • Promoted admins for a network will not be able to edit the credit card on file for that network.
  • When installing the iOS mobile config profile, a page with a Pertino logo will appear when the profile is successfully installed.
    • This browser page can be closed to continue.
  • After creating a new network, the page will not update to the new network.
    • Refreshing the browser window will resolve this issue.
  • Mac clients could experience hanging. This is due to Mac bugs and can be seen by the "SystemUIServer" hanging in the activity monitor. We highly recommend upgrading your Mac OS to 10.10.2, and we have disabled our Skyhook location service that would increase the frequency of this occurrence.

Version 410


iOSConnect Beta

  • We’re launching the next phase of the iOSConnect Beta app by introducing improved security through certificate-based authentication and user-level mobile VPN profiles.

Resolved Issues

  • When attempting to enter credit card information, a white screen would occasionally display instead of the credit card form.
  • Inviting a user, deleting an invited user and then re-inviting the same user sometimes resulted in the user being unable to join any network.
  • The inital load of UsageMonitor would not display graph data.
  • For some Mac clients, access to Windows resources and DNS resolution could fail.
  • Linux client could dump core when pauth -f was run.
  • Attempting to move a device between networks within the Web Console would not actually move the device nor result in error.
  • Promoted Network Admins were presented with the setup wizard at login and forced to name/rename the network.

Known Issues

Pertino Web Console (

  • is not supported on mobile devices. Mouse hover and other functions will not work. We will look to address this in a future release
  • Safari: When iOSConnect is activated, Safari displays an error stating that IOSConnect could not be accessed. This error is cosmetic only, does not affect iOSConnect activation and will disappear when you refresh the page.
  • On the PeopleView and DeviceView pages, clicking a user or device twice may cause the detailed view to disappear. Selecting another user or device will resolve this issue.
  • When a single person or device is selected in the UsageMonitor app, the user may be unable to change networks from within the web UI. Changing the view from a single user/device to all users or devices will resolve this issue.
  • When viewing the device details panel, switching networks may result in an error message, and the web UI might not reflect your new network. Refreshing the webpage will resolve this issue.


  • iOSConnect Beta: After installing the “.mobileconfig” for iOS, a general Pertino landing page is presented to the user. This landing page can be closed without impact.
  • NameStation: Pertino Hostnames may not resolve. This issue is intermittent and can be worked around by disconnecting and reconnecting the client.


  • The Pertino client can appear connected when Wi-Fi and cellular are disabled.

Version 400

Web UI Enhancements

  • We’ve improved the overall speed and responsiveness of our web UI.
    • This contains a large number of backend changes that results in,
    • An average of 200% performance increase in data retrieval (i.e. data graphs and device view data)
    • And a 500% increase in rendering time

New Windows Installer

  • Pertino’s Window Client now leverages Microsoft’s Installer (MSI), which replaces the previous Innosetup installer.
    • The new installer addresses a number of bugs and enhances the installation process.

Resolved Issue

  • For Windows client version 390, a few customers reported that "No Network" was displayed on the Pertino system tray icon. This issue has been resolved in Windows client version 400, and networks are displayed and user can switch to a different network using the tray.

Known Issues

  • Windows Installer (MSI) can occasionally display an error message when uninstalling: “Error opening installation log file. Verify that the specified location exists and is writable.” The work around for this issue, restart windows explorer. See Microsoft KB for more details
  • Pertino’s Android Client does not work when Norton Mobile Client’s Web protection is enabled. Disabling the Web protection resolves the issue.

Version 390

Today's release introduces numerous bug fixes as well as stability and performance improvements.

List View Enhancements

  • See the usage of a device or user by selecting the device or user in list view and clicking the "See in Usage Monitor" option
  • Authentication method was added as a sortable column.

Client Security Enhancements

  • All Pertino Clients (version 390 or above) now only use TLS (Transport Layer Security) for secure client connectivity
  • Previous support of SSL version 3.0 is deprecated due to the security vulnerability (Poodle) discovered by Google’s Security team

Resolved Issues

  • All Business and Basic plans are now purchasable from within the app.
  • Increased latency and slow connectivity across Pertino's network seen in version 370 is resolved.

Known Issues

  • Pertino's Android Client will be blocked when Norton Mobile's "Web Protection" is enabled.

Version 380

Today’s release introduces multiple network admins and list view enhancements.

New Features

Multiple Network Admins: You can now promote another user to administer your network for after hours or out of office support.

  • Included with all Business plans and free to try until January 15, 2015, for all Basic and Free plans. -For more information on how to use this feature and known caveats, please view our FAQ.

List View Enhancements: Toolbars were added to list view so all actions can be performed within list view. This enables the ability to perform bulk changes against a selected number of devices or users.

Client Improvements

  • Mac OS X 10.10.1 is now supported (Pertino client version 372). While existing clients are not affected, please visit our download page for new installs.

Known Issues

  • GeoView Pro can take up to five seconds to zoom from world view to a pinned device.
  • If no devices are displayed within GeoView Pro, refreshing the page should resolve the problem.
  • When multi-selecting devices (i.e., select all), you cannot deselect a line by clicking on it. Using the Control (CTRL) key will deselect the line.
  • Retina display devices may hide certain buttons (i.e., credit card cancellation) from the UI. Zooming out will show these buttons.

Version 372 (MAC Client)

Release notes for version 372 (Mac Client)

Today’s release introduces an update to our Mac client. This client now resolves an issue with the Pertino Mac installer on Apple’s OS X Yosemite 10.10.1.

The issue affects new installations on Mac OS X 10.10.1 devices. Existing Mac client installations are not affected.

Apple's OS X Yosemite 10.10.1 update addresses Wi-Fi issues. OS X 10.10.1 is an important update that will improve your Mac's Wi-Fi stability as well as clear up its issue with the Pertino client:

Version 370

Release notes for Pertino version 370

Release 370 introduces some exciting new features—we officially kick off our IOS Beta with select customers and introduce a new way to grow your network.

New features

iOSConnect Beta

  • Pertino’s new iOSConnect app (available in the AppScape store) enables iPads and iPhones to connect to your network.
  • During Beta, the iOSConnect app is free to all Business and Enterprise plan networks or with any 30-day Business plan trial.

Please see our iOSConnect Beta FAQ.

Device Authentication (Linux only)

  • Device Authentication lets devices with the Pertino Linux client join your network without requiring a username and password.

Please see our Device Authentication FAQ.

Linux client improvements

  • Simplified Linux installation process:
  • Added Linux repositories that enable you to use apt-get or wget to install your Pertino Linux clients.
  • Built and posted sample Puppet and Chef Scripts (work with both User and Device Auth).
  • For more information, please visit our Linux download page.
  • Improved client installation for the many distros that Pertino does not officially support or test against.
  • We statically linked libraries and will automatically load dependencies.

Improvements: - Added and improved error codes, which can be found in the now centralized location of /var/logs. - Added a Pertino softlink to /usr/bin. - Linux passwords now allow special characters. - Uninstalling old Pertino clients no longer leaves files behind.

Anti-virus whitelisting

  • We have reached out to various anti-virus companies to verify and whitelist our client, as previous versions would sometimes be blocked by anti-virus software. Every new release will be sent to these vendors.

  • Today we are verified with:

    • AVG
    • Symantec
    • Kaspersky
    • Webroot
  • We are waiting on confirmation from:

    • Eset
    • F-Secure
    • Avast!
    • Sophos

While not all these or other vendors will block installation, please contact our support team if you cannot install the client.

Known issues

  • Some distros of Linux can cause a dependency failure for our Skyhook library (used for our Geoview tracking) during install.
  • To workaround this issue, please use these options during install: $ rpm -U --nodeps pertino-330
  • Device Auth’d Clients can be “orphaned” if they are connected to an active network when it is deleted.
  • When a client is “orphaned,” it means the client remain disconnected and is unable to join a new network until new credentials are entered.
  • This can also occur when a trial ends or a plan is cancelled.
  • To avoid this issue, please move all device auth’d clients to another network before deleting the network.
  • For IOS Beta, IOS devices will not be displayed in the count of online devices.
  • Linux statically linked libraries can fail Lintian checks.
  • This can be overridden by adding Pertino package to the Lintian Override (/usr/share/lintian/overrides/) during install. We expect to address this is in a future release.
  • Pages in the Admin Portal may be blank or not display content correctly, refreshing the browser will usually resolve this issue.

Version 360

Release notes for version 360

Today’s release introduces updates to our pricing and a new partner program.

New Features:

BlueSky Partner Program:

  • If you refer others to enjoy the value of Pertino, you can receive part of the commission
  • If you are a Managed Service Provider or Reseller, we provide partner levels that meet your needs
  • For more information, visit to get started.

Pricing updates:

  • We have updated our pricing programs, introducing new tiers to our basic plans, and new tiers to our business plans
  • For more information, please visit

Client Improvements:

  • This release includes new client versions for Mac, Android and Linux clients, which improve the stability and responsiveness of these clients.

IPv4 Connectivity Improvements:

  • A number of IPv4 assignment errors were resolved, which primarily impacted Linux clients.

Known Issues:

  • Samsung Galaxy S3 and S4 with KitKat could experience connectivity problems when using Wi-Fi and Pertino.
    • There are a number of known problems with KitKat’s VPN service, which we are investigating.
    • To workaround this issue: When using Wi-Fi, disabling Wi-Fi will enable Pertino access, and disabling Pertino will enable Wi-Fi access.

Version 346 (WIN/MAC)

Today’s release introduces an update to both our Windows and Mac clients. Client version 346 has improved support for captive portals.

Version 342 (WIN/MAC)

Release notes for version 342 (Win/Mac)

Today’s release introduces an update to both our Windows and Mac clients.

New Features:

  • Addresses an issue in both Windows and Mac clients that could cause the client to be disconnected from the Pertino network.

Version 340

Release notes for version 340

Today’s release introduces a number of new features that add greater visibility and improved management of Pertino’s unique on demand networking.

New Features:

General User Interface Enhancements (web management console):

  • List view of Users: In addition to the traditional view, you can now view a list of your network users
    • We have also added the ability to sort any column.

Resolved Issues:

Version 340 also addresses numerous user interface bugs that greatly improve the stability and performance of the Pertino service.

Version 340 (MAC Client)

Release notes for version 340 (Mac Client)

Today’s release introduces an update to our Mac client. This client now supports Apple’s Yosemite OS, and resolves DNS persistency when a Mac changes between an AD and non-AD environments.

New Features:

Support for Yosemite OS:

  • Yosemite introduces changes to driver signing between versions 10.7(unsigned, 10.8 / 10.9 (either signed or unsigned), & 10.10 (signed only)
  • Therefore, the Pertino Service will be impacted if upgrading from version 10.7 to 10.10

    • This is not alleviated by upgrading to a intermediate version

      (i.e. 10.7->10.8-> 10.10)

    • Other OSX version upgrades should not be impacted

      (i.e. 10.8 -> 10.10)

    • To resolve this issue:

      • Uninstall the Pertino Client
      • Upgrade Mac OS version 10.7 to Yosemite
      • Reinstall the latest Pertino Mac Client

Version 330

Today’s release introduces a number of new features that add greater visibility and improved management of Pertino’s unique on demand networking.

New Features:

GeoView Pro: GeoView Pro enhances our location technology to provide, high level street-level tracking of devices on your network for network owners.

UsageMonitor (Beta): UsageMonitor allows network owners to track usage of your top users and devices.

General UI Enhancements:

  • Fully Redesigned Navigation bar
  • My Apps: Quick switching between all of your enabled apps
  • Enhanced Visibility: See your ownership/member role level for each network
  • List view of Devices: In addition to the traditional view, you can now view a list of your network devices

For more details please visit:

Client Status:

We will be releasing client version 330 to all networks sometime next week. Devices which are running version 310 will be automatically upgraded to version 330 at that time. Devices which are running non-310 will get an Upgrade alert, and user will need to click on Upgrade.

Please note that Mac client version 330 will not have support for ADConnect Beta.

Changes to the Pertino menu/system tray menu:

  • On the Mac menu, Quit has been removed
  • On the Mac and Windows menu, Launch Website has been removed (network owners can access using

Resolved Issues:

Version 330 addresses numerous bugs that greatly improve the stability and performance of the Pertino service.

Some highlights include:

  • Chat Windows no longer hides Add user action for users using 1024x768 resolution – (# 5941):
  • Pertino icon now displays a higher resolution for retina display Macs – (#8735)

Known Issues and Caveats to new features:


Android client, changing the display from landscape to portrait mode clears the username field.

No current workaround available.


In Debian Linux version 300, we changed the name of the application ‘ptray’ to ‘pertino’ under /opt/pertino/pgateway. When upgrading to newer Debian Linux versions, the old Linux executables for ‘ptray’ are not removed for versions older then 300.

Today, the older Linux files will need to be removed manually, but not required. Will look to resolve this in later releases. If you need assistance in using the ‘pertino’ application, please see:


Pertino Android Client cannot connect on the T-Mobile Network.

No current workaround available.


For this release, we introduced a new list view of devices. For users with Internet Explorer 11, the download action of the list view will not download the associated CSV file.

Recommend using a non-IE browser for the Pertino Web UI until we resolve this issue.


CentOS client loses IPv6 address when switching the device to another network via the web UI.

Disconnecting and Reconnecting the client will resolve the issue. Looking to address this in a future release.


Running Pertino Diagnostics on an AD server reports: “Failed to verify DNS query resolution via Pertino.”

This is a false message, the diagnostics will report a DNS failure, but DNS queries are not impacted.


Pertino Client does not add the AD server’s IPv4 address to the /etc/resolv.conf file on Linux Debian 32-bit client.

Manually add the IPv4 address for your AD server to the Linux client. Looking to address this in a future release.

8926 and 8767

For Apple Mac users, when upgrading to release 330 from a release older than release 270: Two Pertino icons could be displayed in the menu bar.

There are two workarounds for this issue. Either uninstall the old version, and install release 330, or manually remove the tray from Login Items. This Knowledge Base article will describe the steps for the second option:


Pertino system tray icon (pTray) disappears after upgrade when multiple user sessions are active on the Windows device at the time of the upgrade, and the current user is not the same user that activated the Pertino Client.

There are two workarounds for this issue. Either restart the Pertino Gateway Service in Services, or go to Computer > system drive > Program Files > Pertino and click on pTray.exe.

Version 230 (MAC Beta)

Pertino Connect service was upgraded September 30, 2013 (17:00 - 17:07 PDT). There was no service interruption for this upgrade. Mac beta customers with version 210 will receive an upgrade alert (pop-up window near the Pertino menu icon) starting tomorrow mid-morning PDT time.

Release Notes for version 230:

Announcing the Pertino client for Mac OS X, beta #2! This minor release updates the Mac beta client as we prepare for the full release.

Mac beta client services advertisement:

  • The Pertino software detects which services are enabled in the Mac's System Preferences

    • These services are advertised across the Pertino network
    • A Mac connecting to the computer shows only these services in the Finder's Shared devices window.
  • Service detection applies to the following protocols

    • AFP (Mac file sharing)
    • SMB (Windows file sharing)
    • VNC (Mac screen sharing)

Mac OS X Platform Beta notes (carried over from release 210):

  • Mac beta program goes public

    • After gaining some experience and taking feedback from the first round of testers, we have taken the wraps off of the Mac beta program. There is now a public link from the web site to allow wider participation.
    • Pertino's Downloads page will detect your operating system and offer up the right version of the installer. By using the "Systems Supported" link from the home page, you can choose to download for other platforms.
  • Mac beta client usage

    • The beta supports OS X 10.7 and 10.8 (Lion and Mountain Lion)
    • When the installer finishes, it starts the Pertino application and asks for user credentials. Just log in and you'll be connected right away.
    • Native file and screen sharing is supported through the Finder. Computers on your Pertino network will show up in the Shared devices list on the left.
      • File sharing to another Mac can be through either AFP or SMB
      • File sharing to a Windows computer will be through SMB
      • Native Mac screen sharing is available if it is enabled in System Preferences
      • "Connect to Server …" from the Go menu is also supported

Known Issues:

  • Long computer names -- Computer names may not be longer than 70 characters.
  • Mac client displays same message twice -- When a Mac is removed from a network by the Network Administrator from the Web Console, the Mac will receive a message about being decommissioned. After dismissing the notification, the end user will see the message again a second time.

Related Articles/Links

Published Date: 1/17/2017

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