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NetCloud Manager (NCM) Series 2 Support

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Differences Between Series 2 and Series 3 Support in NetCloud Manager

Cradlepoint is adding NetCloud Manager (NCM) support for Series 2 devices. The functionality available to Series 2 devices in NCM is on par with the functionality available in WiPipe Central (WPC). The stream protocol that connects NetCloud Manager to the router works exclusively with the technology available in Series 3 devices. Together, Series 3 devices connected to NCM represent breakthrough technology in real-time router information with the lightest possible cellular data usage. We recommend customers upgrade to Series 3 devices whenever possible to experience the real-time nature of this breakthrough technology.

For customers unable to upgrade at this time, Series 2 devices will be supported in NetCloud Manager, but with a similar latency to that experienced in WiPipe Central.

Series 2 devices need to have firmware version 2.0 or higher to work with NetCloud Manager.

Key Differences

  • Interval settings (e.g., heartbeat, logs) have an assigned time that is not configurable in NCM.
  • A device status that has recently changed will experience a delay before being updated in NCM.
  • When editing a device configuration, users will see configuration pages that look like those from WiPipe Central.
  • Some of the column selection options are different.

Interval Settings

SettingDescription / UsageNCM ConfigurationSystem-Wide Interval Setting
HeartbeatHow frequently a device sends its ‘heartbeat’ to NCM to indicate whether it's still onlineNot configurable via NCM5 minutes
Heartbeat TimeoutBased on the number of allowed missed heartbeats before a device's status switches from online to offlineNot configurable via NCM~15 minutes
LogsSetting that indicates whether a device sends logs to NCM, and how frequentlyCan enable/disable through NCM, but interval is fixed1 hour or 200 messages
Usage ReportsSetting that indicates whether a device sends usage reports to NCM, and how frequentlyCan enable/disable through NCM, but interval is fixed1 hour
Sync IntervalHow often a device should check with NCM to verify its managed status, session configuration values, and firmware and configuration versionsNot configurable via NCM15 minutes

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