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NetCloud Manager: Managing your Cradlepoint Devices

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Managing your Cradlepoint Devices with NetCloud Manager (NCM).

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Managing Devices

Upgrading Firmware

Configuring Devices

Speed Tests

Related Articles


This article describes how to manage your devices with NetCloud Manager (NCM). It explains the devices page of NCM and continues to go over upgrading firmware, configuring devices, and running speed tests.

Managing Devices

Once you have added a device to NCM, you will see it listed in the Devices page. Manage individual devices within this page: view a device's status, make configuration changes, move devices into a group, etc. The Devices page has three main views: Routers, Network Interfaces, and Rogue AP. In the views menu at the top, next to Devices, select one of these options (default view is Routers).

 - Routers displays all the routers.
 - Network Interfaces displays every network interface, including both LAN and WAN (e.g. modems, Ethernet connections, WiFi).
 - Rogue AP shows a list of wireless access points that your devices have seen; use this list to search for Rogue APs that could threaten your networks. 

From within the Routers view, click on a device name to view in-depth WAN analytics for that device. This reveals the device dashboard, with charts for data usage, signal strength, and more.

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The most common way of managing devices is in groups. By putting devices in groups you can change the configuration and upgrade firmware by making a change to the group that is applied to all of the devices in that group.

To create a group, select Groups in the left menu and click “Add” in the top toolbar.

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Enter the Group Name you want to use, select the Product type you will be adding to that group (e.g., MBR1400v2, IBR600), and select the NCOS you want the devices in that group to have. You can also change the Subaccount (if desired). Click on "OK".

NOTE: All the devices in a group must have the same type and same firmware.

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The new group is now listed on the Groups page.

Now that the group is created, you can move devices into the group by first selecting them in the Devices page and then clicking “Move” on the top toolbar.

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The Select an Account or Group popup window appears. Select a group (only groups with the appropriate device type are displayed) and click OK.

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NOTE: The router will IMMEDIATELY be upgraded or downgraded to the version of firmware defined for the group. This could cause a router reboot if the firmware version of the router does not match the firmware version configured for the group.

Upgrading NCOS

Router firmware can be upgraded via a group in NCM. If need be, you can schedule a future time for the NCOS update to take place, to learn more click here.

To update your firmware live, select a group from within the Groups page and click on NCOS in the top toolbar. In the dropdown menu, select the NCOS version number.

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You will be prompted to accept the NCOS version change.

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Click on “Yes” and the NCOS upgrade will be applied IMMEDIATELY to all of the routers in the group.

NOTE: The routers in the group will IMMEDIATELY be upgraded (or downgraded) to the version of NCOS defined for the group. This will cause a router reboot if the NCOS version of the router does not match the NCOS version configured for the group.

NetCloud Manager also allows users to schedule future firmware updates. Click here to learn how.

Configuring Devices

You can apply a configuration change to a group or a specific device within a group (e.g. change failover priority, enable GPS, add a guest WiFi network, etc.). Configuration settings created for a group apply to all the devices within the group. Configuration settings created for a device apply only to that device and override configuration settings defined for the group it is in.1

To change the configuration of a group select the group you want to configure in the Groups page, click “Configuration” in the top toolbar, and select “Edit” in the dropdown menu.

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The Edit Configuration window shows, allowing you to make configuration changes.

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When making changes in the Edit Configuration window you must select “Apply” on each configuration page before leaving the page in order to save the changes made. Once you have completed all changes, select from the following buttons on the bottom of the window:

  • View Pending Changes – view all of the changes you made on all of the configuration pages
  • Commit Changes – apply all of the changes made on all of the configuration pages to the group or device(s)
  • Discard Changes – close the configuration window without applying any of the changes made on the configuration pages

To configure an individual device, select Device in the left menu and select the device in the list. Click on “Configuration" in the top toolbar and then select “Edit” from the dropdown menu. The same rules and guidelines apply to device configuration that apply to the group configuration described above.

Speed Tests

The NCM Speed Test functionality replicates what can be done on the router through the local UI. The instructions are as follows: 

  • Select a Device
  • Go to the Commands menu, select Speed Test 
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  • Select the WAN Device you wish to run the test against(can be run on Ethernet WAN or SIM WANs)

  • Select TCP Upload as the Test Type
  • Select Start 

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Carrier information has been added to the active WAN interface display of the speed test dialog to help choose which interface to run the speed test against.

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The Speed Test will run and show the results in the window. When the TCP Upload results are shown, go back to Test Type and select TCP Download. Repeat the execution process for results.

Related Articles/Links

Published Date:07/14/2017



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