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My router reboots when the modem is inserted

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My router reboots when the modem is inserted

Products Supported: All Products. Click here to identify your router.

Firmware Version: Any Firmware Version - for information on upgrading firmware, click here.


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Summary

Troubleshooting

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Summary

The router will power on and you will be able to access the menu of the router and make changes. Once a cellular modem is connected to the router, it will reboot. Depending on the router model, the last four lights may remain lit.


Troubleshooting

Cause

The router is not receiving the required power to power both the router and the modem.

Troubleshooting

Verify the power adapter you are using meets the specifications for your router, listed below.

If you have another power supply, try that with the router. Also, verify the router has the latest version firmware.

CBA250 / CTR350 / CTR500 / PHS300

  • 5 Volt 2.5 Amp

MBR90 / MBR900

  • 12 Volt 1.0 Amp

CBA750 / MBR800 / MBR1000 / MBR1100 / MBR1200 / MBR95 / CTR35 / CBR400 / CBR450/ MBR1200B / MBR1400 / IBR600 / IBR650

  • 12 Volt 1.5 Amp

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Published Date: 10/07/2015

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