Products Supported: All Cradlepoint router and modem models.
Firmware Version: Any Firmware Version - for information on upgrading firmware, click here.
This article describes how to determine the Series and Model of a Cradlepoint product.
Cradlepoint models don't all have the same set of features and capabilities, so the process for troubleshooting these devices varies. In order to answer questions about what a certain router or modem can do, or to resolve any issues it might be experiencing, we must first correctly identify the product.
- Step 1: Locate the description label of your router or modem. Usually it will be found on the bottom of the device.
- Note: If the router appears to have no visible label, but has a sliding battery door, it is a PHS300.
- Step 2: The device model should be labeled as Model No. or Part No.
- Step 3: If there is a H/W ver. listed, please make note of it as well. For some router models the hardware version determines whether the device has a certain capability or not.
- Step 4: Consult the tables below to identify your device.
Table 1: Cradlepoint Router Series and Models
| ||Series 3||Series 2**||Series 1**|
| || |
|AER2100|| || |
|CBA850|| || |
| || |
|IBR350|| || |
| || |
|MBR95**|| || |
| || ||CTR350**|
Table 2: Cradlepoint Integrated Modem Models
If you have no physical access to the device, we can still try to identify it by connecting to it.
- Step 1: Connect to your router and access its administrative console.
- Local Connection: If you are able to connect to the router locally, follow the instructions in this article. Access the router's administration console by going to http://192.168.0.1 in your web browser.
- Remote Connection: Access the router by going to http://[your public IP address]:8080 in your web browser.
- Note: If you do not see a login page when accessing the router, its IP address may have been changed, or its security level increased. It will be necessary to identify the router visually.
- Step 2: Compare the appearance of the router's administrative console with the images in Table 3 below to determine your router's Series.
Table 3: Cradlepoint Interface Differences
|Series 1 & 2|
|Series 3 Post FW 6|
- Step 3: Follow the appropriate Series 1 & 2, Series 3 with 6.0 firmware, OR Series 3 prior to firmware 6.0 instructions to log into your router's console.
- Step 4: Locate your router information.
- Series 1 & 2: Click on the Status tab, and choose Logs in the left navigation menu. Click Save Log to generate a text copy of your router's information. Open this file with any text editor and search for Prod or Product.
- Series 3: Click on the Status tab. Locate the Device Information section and look for the Product listed there.
Published Date: 10/05/2015
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