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HARDWARE WARRANTY INFORMATION FOR NETCLOUD SOLUTION PACKAGES

CRADLEPOINT LIMITED LIFETIME WARRANTY

All hardware products sold as a component of NetCloud Solution Packages will be covered by a 3-year Hardware Warranty.  Additionally, Cradlepoint will extend the hardware warranty to a Limited Lifetime Warranty as long as the device is under a continuous NetCloud Solution Package subscription.  Warranty value will begin to depreciate after 5 years from date of original purchase. 

  • Up to 5 years: Replacement with like or new product
  • 5-7 years: 30% credit off the MSRP of an equivalent product toward the purchase of like or new product
  • 7-10 years: 20% credit off the MSRP of an equivalent product toward the purchase of like or new product
  • 10+ years: 10% credit off the MSRP of an equivalent product toward the purchase of like or new product

 

WARRANTY INFORMATION 

Cradlepoint, Inc. warrants this hardware product against defects in materials and workmanship to the original purchaser for a period of three (3) years from the date of shipment. This warranty is limited to a repair or replacement of the hardware product, at Cradlepoint’s discretion, as purchaser’s sole and exclusive remedy. If this hardware product was procured as a component of a NetCloud Solution Package, additional warranty may be available.  Please see Cradlepoint’s website for details. Cradlepoint does not warrant that the operation of the product will meet your requirements or be error free. CRADLEPOINT MAKES NO OTHER WARRANTY, EITHER EXPRESSED OR IMPLIED. CRADLEPOINT SPECIFICALLY DISCLAIMS THE IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE OR NON-INFRINGEMENT.

To obtain warranty service, the purchaser must first call Cradlepoint for a Return Materials Authorization (“RMA”) number, then return the Product to Cradlepoint for repair or replacement.

 
Purchaser shall prepay shipping charges for all Products returned to Cradlepoint.  Cradlepoint will pay for return of Products to purchaser, except that purchaser shall pay all shipping charges, duties, and taxes for Products returned to Cradlepoint from a country other than the United States.  THE REMEDIES PROVIDED HEREIN ARE PURCHASER'S SOLE AND EXCLUSIVE REMEDIES. IN NO EVENT SHALL CRADLEPOINT BE LIABLE FOR ANY LOST PROFITS, ECONOMIC LOSS, DIRECT, INDIRECT, SPECIAL, PUNITIVE, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT LIMITED TO THE FURNISHING, PERFORMANCE OR USE OF THE PRODUCT, OR ANY OTHER WAY RELATED TO THE PRODUCT, WHETHER BASED ON CONTRACT, TORT, OR ANY OTHER LEGAL THEORY. IN NO EVENT SHALL CRADLEPOINT’S LIABILITY EXCEED THE PRICE PAID BY THE PURCHASER FOR THE PRODUCT. Some states or provinces do not allow limitations on how long an implied warranty lasts, so the above limitation or exclusion may not apply to you.
 
This warranty shall be governed by the laws of the State of Idaho and the parties irrevocably submit to the exclusive jurisdiction of the courts of the State of Idaho.

*Note AER16x0 and CBA850 purchased after 1/16/18, will have the minimum 3-year hardware warranty applied, and be eligible for Limited Lifetime Warranty if under continuous NetCloud Solution Package subscription. 

 

LIMITATION OF CRADLEPOINT LIABILITY

The information contained in this Safety, Regulatory, and Warranty Guide is subject to change without notice and does not represent any commitment on the part of Cradlepoint or its affiliates. CRADLEPOINT AND ITS AFFILIATES HEREBY SPECIFICALLY DISCLAIM LIABILITY FOR ANY AND ALL: (A) DIRECT, INDIRECT, SPECIAL, GENERAL, INCIDENTAL, CONSEQUENTIAL, PUNITIVE OR EXEMPLARY DAMAGES, INCLUDING WITHOUT LIMITATION FOR LOSS OF PROFITS OR REVENUE OR OF ANTICIPATED PROFITS OR REVENUE ARISING OUT OF THE USE OR INABILITY TO USE THE PRODUCT, EVEN IF CRADLEPOINT AND/OR ITS AFFILIATES HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, AND EVEN IF SUCH DAMAGES ARE FORESEEABLE; OR (B) CLAIMS BY ANY THIRD PARTY. NOTWITHSTANDING THE FOREGOING, IN NO EVENT SHALL THE AGGREGATE LIABILITY OF CRADLEPOINT AND/OR ITS AFFILIATES ARISING UNDER OR IN CONNECTION WITH THE PRODUCT, REGARDLESS OF THE NUMBER OF EVENTS, OCCURRENCES, OR CLAIMS GIVING RISE TO LIABILITY, EXCEED THE PRICE PAID BY THE ORIGINAL PURCHASER OF THE PRODUCT. THE LIMITATIONS OF LIABILITY SET FORTH HEREIN SHALL REMAIN IN FULL FORCE AND EFFECT REGARDLESS OF WHETHER THE REMEDIES HEREUNDER ARE DETERMINED TO HAVE FAILED OF THEIR ESSENTIAL PURPOSE.

 

WARRANTY INFORMATION FOR End-of-Life (EOL) PRODUCTS AND PRODUCTS SOLD PRIOR TO 5/31/18 NOT PART OF A NETCLOUD SOLUTIONS PACKAGE.
 
Cradlepoint, Inc. warrants this product against defects in materials and workmanship that substantially impair the use of the product to the original purchaser from a Cradlepoint authorized partner for a period of one (1) year from the date of shipment, except as expressly set forth below. This warranty is limited to a repair or replacement of the product, at Cradlepoint’s discretion, as purchaser’s sole and exclusive remedy. Cradlepoint does not warrant that the operation of the device will meet your requirements or be error free.  CRADLEPOINT MAKES NO OTHER WARRANTY, EITHER EXPRESSED OR IMPLIED, WITH RESPECT TO THIS PRODUCT. CRADLEPOINT SPECIFICALLY DISCLAIMS THE IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE OR NON-INFRINGEMENT.
 
Products with 2-year Warranty (in Select countries) *
Due to European Union regulations, for products sold into the specific countries listed below, the Warranty Period is two (2) years from the date of shipment. 
 
European Union:
Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom
 
Additional Countries covered under 2-year warranty:
Andorra and Switzerland, Faroe Islands, Gibraltar, Guernsey, Iceland, Isle of Man, Jersey, Liechtenstein, Monaco, San Marino, Norway, Vatican City
 
For all Products with 3-year Warranty (Select COR Family Products) *
Cradlepoint, Inc. warrants this product against defects in materials and workmanship that substantially impair the use of the product to the original purchaser from a Cradlepoint authorized partner for a period of three (3) years from the date of shipment. 
 
Warranty Information For MC400 Accessory Modems 
Cradlepoint, Inc. warrants this product against defects in materials and workmanship that substantially impair the use of the Product to the original purchaser from a Cradlepoint authorized partner for a minimum period of one (1) year from the date of shipment. In the event Cradlepoint offers a warranty for the device with which this accessory is used that is longer than one (1) year, Cradlepoint will warrant this accessory for the same period as the host device. 

*See Product Specifications for Warranty information on each Product.

 

LIMITATION OF CRADLEPOINT LIABILITY

The information contained in this Safety, Regulatory, and Warranty Guide is subject to change without notice and does not represent any commitment on the part of Cradlepoint or its affiliates. CRADLEPOINT AND ITS AFFILIATES HEREBY SPECIFICALLY DISCLAIM LIABILITY FOR ANY AND ALL: (A) DIRECT, INDIRECT, SPECIAL, GENERAL, INCIDENTAL, CONSEQUENTIAL, PUNITIVE OR EXEMPLARY DAMAGES, INCLUDING WITHOUT LIMITATION FOR LOSS OF PROFITS OR REVENUE OR OF ANTICIPATED PROFITS OR REVENUE ARISING OUT OF THE USE OR INABILITY TO USE THE PRODUCT, EVEN IF CRADLEPOINT AND/OR ITS AFFILIATES HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, AND EVEN IF SUCH DAMAGES ARE FORESEEABLE; OR (B) CLAIMS BY ANY THIRD PARTY. NOTWITHSTANDING THE FOREGOING, IN NO EVENT SHALL THE AGGREGATE LIABILITY OF CRADLEPOINT AND/OR ITS AFFILIATES ARISING UNDER OR IN CONNECTION WITH THE PRODUCT, REGARDLESS OF THE NUMBER OF EVENTS, OCCURRENCES, OR CLAIMS GIVING RISE TO LIABILITY, EXCEED THE PRICE PAID BY THE ORIGINAL PURCHASER OF THE PRODUCT. THE LIMITATIONS OF LIABILITY SET FORTH HEREIN SHALL REMAIN IN FULL FORCE AND EFFECT REGARDLESS OF WHETHER THE REMEDIES HEREUNDER ARE DETERMINED TO HAVE FAILED OF THEIR ESSENTIAL PURPOSE.

 

Published Date: 1/16/2018

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