Knowledge Base

 
Reset Search
 

 

Article

Troubleshooting DNS Configuration

« Go Back

Information

 
Content

Troubleshooting DNS Settings

Products Supported: All Series 2 and 3 Cradlepoint routers. Click here to identify your router.

Firmware Version: 5.4.x (5.0.x for the MBR95) - for information on upgrading firmware, click here.

The CradlePoint products that this article refers to are in the End of Life process, there will be no further firmware updates for any of these products. To view our current product line, please visit https://cradlepoint.com/products.

Firmware version 6.0 has been released and introduces a vastly improved GUI for all current Series 3 routers. Cradlepoint has created new Knowledge Base articles with updated screen shots and instructions for the new GUI layout. As a result, this article has received its final update. To view the version of this Knowledge Base article for Firmware 6.0 and Later please click here.


Quick Links

Summary

Configuration

Series 3

Series 2

Related Articles


Summary

DNS servers resolve domain names, like google.com, to the actual Internet IP addresses those domains represent, like 173.194.33.33. If your computer is not properly connecting to a DNS server, most programs that use the Internet will not work as expected.

This article provides the steps to take in order to test your DNS configuration.


Configuration

Configuration Difficulty: Intermediate

Series 3 Instructions

  • Step 1: Log into the router's Setup Page. For help with logging in please click here.
  • Step 2: Click on the System Settings tab, and select System Control from the drop down.
    • Note: If you do not see a section called Advanced Control, make sure you have Advanced Configuration Mode enabled.
  • Step 3: Expand the Advanced Control section by clicking the down arrow next to the section title.

User-added image

  • Step 4: In the Ping Test field type 8.8.8.8

User-added image

  • Step 5: Examine the test results that appear in a new black window on your screen.
    • If the window shows Ping 8.8.8.8 (8.8.8.8) and nothing else, please enable compatibility view mode or use a different web browser, and try this test again.
    • If you are getting a timed out message, then you have general connectivity problems. Please click here to troubleshoot.
    • If you are receiving ping responses, as shown below, please continue with this article.

User-added image

  • Step 6: At the bottom of the Ping Results window click on Stop, and then Close.

User-added image

  • Step 7: In the Ping Test field, delete the sequence of numbers we typed earlier, and instead type google.com and click Ping.

User-added image

  • If you are getting a timed out message, like shown below, follow the steps described in this article to configure your router's DNS servers.

User-added image

  • If you are receiving ping responses like in step 5, please continue with this article.
  • Step 8: Open a new tab in your web browser, and in the address bar type http://www.google.com and hit Enter on your keyboard.

User-added image

  • If the page loads, your DNS configuration needs no further tweaking.
  • If the page does not load correctly, you will need to adjust the DNS settings on your computer as well. Please contact your computer manufacturer for further assistance.

Series 2 Instructions

  • Step 1: Log into the router's Setup Page. For help with logging in please click here.
  • Step 2: Click on the Tools tab, and then select the System Check link in the sidebar on the left.

User-added image

  • Step 3: In the Host Name or IP Address field type 8.8.8.8 and click Ping.

User-added image

  • Step 4: Some results should be displayed in the Ping Result box underneath the Ping Test box.
    • If you see responses received, such as shown above, please continue with this article.
    • If you don't see anything appear in the Ping Result section, try using a different browser to display this page, or enable compatibility view mode.
    • If you are getting "timed out" messages, you have a general connectivity issue. Please verify that you are getting an internet connection through your modem by plugging it directly into your computer.
  • Step 5: In the Ping Test box, click the Stop button.
  • Step 6: In the Host Name or IP Address field delete the sequence of numbers we typed earlier. This time, please type 'google.com' and again click the Ping button.

User-added image

  • If you are getting "timed out" or "unable to resolve" messages, follow the instructions in this article to configure your router's DNS servers.
  • If you receive ping responses, please continue with this article.
  • Step 7: Open a new tab in your web browser, and in the address bar type http://www.google.com and then hit Enter on your keyboard.

User-added image

  • If the page loads, your DNS configuration needs no further tweaking.
  • If the page does not load correctly, you will need to adjust the DNS settings on your computer as well. Please contact your computer manufacturer for further assistance.

Related Articles/Links


Published Date: 10/7/2015

This article not have what you need?  Not find what you were looking for?  Think this article can be improved?  Please let us know at suggestions@cradlepoint.com
 

Feedback

 

Was this article helpful?


   

Feedback

Please tell us how we can make this article more useful.

Characters Remaining: 255