If you are unsure of your CradlePoint Series or Model number, please click here.
This article was written based on firmware version 2.0.0.
The CradlePoint products that this article refers to are in the End of Life process, there will be no further firmware updates for any of these products. All Knowledgebase articles related to these products have received their final update. To view our current product line, please visit https://cradlepoint.com/products.
After a period of non-use, my modem looks like its connected but it wont pass traffic and I can't surf the internet.
It is common for cellular modems to go into an idle state when they are not passing traffic for an amount of time. This would make the modem appear as if it were online but it will not pass any traffic.
This issue can be resolved by enabling the Advanced Failure Check option in the CradlePoint router, which will simulate data being transmitted by the modem, thus preventing the provider from terminating the connection for inactivity.
If you are unsure how to access your router's administrative console, click here.
1. While the modem is connected tot he CradlePoint router, click on the MODEM tab, and then click on the SETTINGS page in the left sidebar.
2. In the Global Reset Settings box, place a check next to Aggressive Modem Reset.
3. Place a check next to Verify Connection, and in the Verification Mode dropdown menu select Active DNS. (Note: The Active Ping failure check option will use approximately 10-20 mb of data per month.)
4. At the top of the page, click the Save Settings button, then Reboot Now when prompted.
This article not have what you need? Not find what you were looking for? Think this article can be improved? Please let us know at firstname.lastname@example.org.