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Series 3: Cradlepoint Manual Modem Firmware Update

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Cradlepoint Manual Modem Firmware Update

Products Supported: AER 2100LPE/LE/LP, IBR11x0LPE, IBR6x0LE/LP/P, MBR1400LPE/LE/LP, CBA750B-LPE/LP/LE. Click here to identify your router.

Firmware Version: 5.3.0 - for information on upgrading firmware, click here.


Firmware version 6.0 has been released and introduces a vastly improved GUI for all current Series 3 routers.  Cradlepoint has created new Knowledge Base articles with updated screen shots and instructions for the new GUI layout.  As a result, this article has received its final update.  To view the version of this Knowledge Base article for Firmware 6.0 and Later please click here.


Quick Links

Summary

Manual Modem Firmware Upgrade

Troubleshooting

Related Articles


Summary

Upgrading the modem firmware regularly is important to keep a secure and reliable internet connection. This can be done manually or through ECM, this document focuses on manual upgrade.

Please note that this only upgrades the modem firmware, to upgrade the router firmware click here. To connect with this modem you must also have an activated SIM from the carrier in the device. During the upgrade process the modem will restart: the router may go offline for a few minutes if this modem is it's primary WAN connection.

Although a single Cradlepoint modem may have two SIM card slots (e.g., IBR1100 integrated modem), it is one modem module and can only have one modem firmware version, and therefore only one carrier at a time. The exception is that the AER 2100 could have two distinct integrated MC400 modems, each with two SIM slots. So while each modem by itself can only have one firmware version, the AER 2100 can support two integrated modems - on distinct carriers- simultaneously.


Configuration

Configuration Difficulty: Beginner

Manual Modem Firmware Upgrade using a PC:

  • Step 1: Open your web browser (Internet Explorer, Chrome, Firefox, Safari, etc.) and log into the Customer Connect Portal.

  • Step 2: Click the menu button to expand the drop-down list.

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  • Step 3: Click MY SUPPORT to further expand the menu, then click FIRMWARE DOWNLOADS.

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  • Step 4: Within the Select Router box, click the drop-down and then select your router model.

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  • Step 5: Download the appropriate Modem Carrier firmware. This will be a ZIP file labeled specifically for each carrier or Generic:
    • MC7354_5.5.37.0.SPRINT.mdm” for Sprint in North America.
    • MC7354_5.5.16.2_VZW.mdm” for Verizon in North America.
    • MC7354_5.5.16.2_ATT.mdm” for AT&T in North America.
    • MC7354_5.5.16.2_Generic.mdm” for T-Mobile, US Cellular*, Rogers, Bell and Telus in North America.
* US Cellular is approved on the following products: 
MC400LPE-GN  (FW v05.05.58.00 only) 
AER1600LPE-GN  (FW v05.05.58.00 only)
IBR6x0LPE-GN   (FW v05.05.58.00 only) 
IBR110x0LPE-GN  (FW v05.05.58.00 only)
  • Step 6: Save the file to your computer.
  • Step 7: Log in to the router admin page (click here for help logging in) and navigate to Internet > Connection Manager.
  • Step 8: In the WAN Interfaces table, select the desired LPE modem. *Note that for modems with two SIM slots, changing the firmware affects both SIM cards.
  • Step 9: Click Control.

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  • Step 10: Click Firmware.

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  • Step 11: Then click Manual Firmware Upgrade.

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  • Step 12: Locate the saved .mdm file in step 6 and select it. 
    The router UI will provide the progress status for every step and will eventually reboot. This process will take several minutes.

  • Step 13: Verify the firmware was upgraded successfully by following steps 8 through 11 and verifying the Current Version has been updated.

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Troubleshooting

  • You may also need to make sure you are trying to use the same interface and SIM slot. Some products contain two SIM slots, and therefore there are two “Internal LPE” interfaces displayed in Connection Manager. If your active SIM is in slot 1, the “Internal LPE (SIM1)" will be the one to connect with that SIM; SIM slot 2 will correspond to “Internal LPE (SIM2)".

Related Articles/Links


 


Published Date: 6/16/15

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