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Router NetCloud OS Upgrade: Best Practices

Products Supported: Series 3 Click here to identify your router.


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Summary

Configuration

Best Practices

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Summary

This article provides instructions on how to upgrade your Series 3 Cradlepoint router through the local device and through NetCloud Manager(NCM). Best practices regarding NetClous OS upgrades are also listed within this article.

Caution: Updating the NetCloud OS can permanently damage your router. The upgrade process will take several minutes. Do not unplug your router from the provided power supply during this process.

Note: Downgrading NetCloud OS to a version lower than 5.2.0 will require resetting the router to factory default settings.


Configuration

Configuration Difficulty: Easy

Local Router Upgrade

Automatically Upgrading from 5.4.x or Earlier

Note: The device has to be on the internet to update automatically

  • Step 1: Log into the router's Setup Page. For help with logging in please click here.
  • Step 2: Navigate across the top menus to System Settings>System Software
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  • Step 3: Press the Automatic(Internet) button.
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Automatically Upgrading from 6.0.x or Later

Note: The device has to be on the internet to update automatically

  • Step 1: Log into the router's Setup Page. For help with logging in please click here.
  • Step 2: Navigate across the left-hand menus to System>System Control>System Firmware
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  • Step 3: Press the Automatic(Internet) button.
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Downloading NetCloud OS for Manual Upgrade

Note: These instructions are only for manual firmware upgrades. You do not need to download firmware when upgrading automatically or with ECM.

  • Step 1: Log into your Connect Portal account. The login page can be found here.
  • Step 2: Click the menu button. Hover over My Support and click Firmware Downloads.
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  • Step 3: Select the model of your router from the drop down menu.
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  • Step 4: Click download on the firmware version you are updating to
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Manually Upgrading from 5.4.x or Earlier
  • Step 1: Log into the router's Setup Page. For help with logging in please click here.
  • Step 2: Navigate across the top menus to System Settings>System Software
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  • Step 3: Press the Manual Firmware Upload button.
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  • Step 4: In the box that appears press Choose File and use the pop up window to navigate to the firmware file
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  • Step 5: Press Begin Firmware Update
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Manually Upgrading from 6.0.x or Later
  • Step 1: Log into the router's Setup Page. For help with logging in please click here.
  • Step 2: Navigate across the left-hand menu to System>System Control>System Firmware
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  • Step 3: Press the Manual Firmware Upload button.
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  • Step 4: In the box that appears press Select Firmware File and use the pop up window to navigate to the firmware file
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  • Step 5: Press Begin Firmware Update
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NCM Upgrade

       For a Device
  • Step 1: Log into your NetCloud Manager account. The login page can be found here.
  • Step 2: Navigate across the left-hand menu to Groups.
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  • Step 3: Create a new group for the device using the firmware the device is currently on
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  • Step 4: Navigate to Devices and select the router. Press the move button and put it in the new group.
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  • Step 5: Navigate back to the groups page and press firmware. Select the firmware you would like to upgrade to.
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  • Step 6: Press Run Now
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Best Practices


Group NCOS Updates

1. Create a new group at the same firmware level and copy the old group configuration to the new group.
2. Update the NCOS of the empty new group so that migration of features can occur.
3. Move a pre-defined test device to the new group and verify feature functionality.
4. Move remaining devices to the new group as the upgrade plan defines.

Configuration Backup

It is recommended that before upgrade you backup your configuration. Click here for help making backups.

Firmware Testing

Before upgrading routers in a live deployment, it is a good idea to test the firmware before updating all your devices. Testing beforehand also helps to have a smoother time when upgrading all your devices.

The best way to test is to have a lab environment where you can create a situation similar to your live network and test how your configuration will work with different firmware.

The next step would be to test a small controlled group of devices in production on the prospective firmware to ensure a smooth transition for that firmware to your network.

Stair Stepping

When upgrading firmware between major and minor versions, it is highly recommended to perform a stair-step upgrade. A stair step upgrade entails making short jumps between firmware versions as shown below.

           Example: From 5.1.1 to 6.1.0
                   Start:___5.1.1
                Update 1:_________5.2.0
                Update 2:_______________5.2.4
                Update 3:_____________________5.3.4
                Update 4:__________________________ 5.4.1 
                Update 5:_________________________________6.0.1
                     End:_______________________________________6.1.0


Related Articles/Links


Published Date: 6/9/2016

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