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Product End of Life (EOL) Policy Guidelines

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Product End of Life (EOL) Policy Guidelines

*Products Supported: Series 1; Series 2; Series 3; Enterprise Cloud Manager (ECM); WiPipe Central (WPC); FAQ.

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Overview

Cradlepoint products go through a defined product lifecycle and eventually reach their end of life (“EOL” or “End-of-Life”). Products may enter the End-of-Life process for a variety of reasons, including: availability of newer, more technologically advanced products, market demand or component availability. We have established our End-of-Life policy to help customers manage their product End-of-lLife transitions and understand migration paths to current Cradlepoint products and services.

Any products to be discontinued will be announced as End-of-Life and identified on the Cradlepoint web site up to six months prior to the discontinuation and End-of-Sale date. On the End-of-Sale date, discontinued products are removed from the price list and are no longer available for purchase.

Hardware Support

  • For product warranty terms, see your product documentation.
  • For Customers with continuous coverage under certain CradleCare Support options, hardware warranty coverage can be extended to a maximum of 5 years from the original product purchase date.

Firmware Support

Generally during the product Warranty Period, Cradlepoint will, at its sole discretion, provide maintenance releases, work-arounds, or patches for critical bugs (“Firmware Updates”) reported to, and confirmed by, our Technical Assistance Center (TAC).

For Customers with continuous coverage under CradleCare Support:
Cradlepoint will provide Firmware Updates and Upgrades, as available, through the Last FW Release date (Generally 1-year from End-of-Sale date).

  • After Last FW Release date, Cradlepoint may, at its option, address critical bugs reported via TAC.

Technical Support

Cradlepoint typically provides support for an EOL product for a period of five (5) years after the End-of-Sale date for customers under CradleCare Support. If the discontinued product is not available for replacement or repair of an in-warranty, or CradleCare Support return, Cradlepoint reserves the right to replace the discontinued product with functionally equivalent hardware.
- End Users must have a current and fully paid CradleCare Support subscription in place to access the Cradlepoint TAC for technical support.
- For products that are not covered under a CradleCare Support subscription, customers may add the product(s) to a current CradleCare Support subscription or purchase a new CradleCare Support subscription until 12 months after the original purchase date (or Cradlepoint factory ship date if proof of purchase date is not available).
- CradleCare Support subscriptions are not available for purchase if not purchased within 12 months of the original purchase date.
- Renewal of active (non-expired) CradleCare Support subscriptions will generally be available until the last year of support, but may not extend beyond the End-of-Support date.

Definitions

  • End-of-Life Announcement: Advance notification of the date the official End-of-Sale date notice will be posted.
  • End-of-Sale Date: The last date to order the product through Cradlepoint Channel Partners. After this date, the product is “discontinued”. The product will be removed from the price list and is no longer available for sale.
  • Last Ship Date: The last possible ship date that can be requested of Cradlepoint.
  • Last Firmware (“FW”) Release Date: Last date firmware will be updated.
    • Firmware: means Cradlepoint’s proprietary software embedded in or otherwise running on a Cradlepoint hardware product.
    • Firmware Upgrades: New Firmware Releases that contain new features and functionality.
  • End-of-Support Date: The last date a product will be supported by Cradlepoint. Product becomes obsolete.

These Policy Guidelines are subject to change by Cradlepoint without notice.

Official End-of-Life Milestones by Product (MM/DD/YYYY)

Part NumberEnd-of-Life  Announcement End-of-Sale Date Last Router FW Release DateEnd-of-Support Date2Recommended Replacement Product
IBR350L-VZ1/10/20172/10/20172/10/201852/10/2022IBR650B-LP4
      
CBA750B10/27/20153/1/20162/22/201753/1/2021CBA850
CBA750B-LPE (includes: VZ, AT, SP, GN)10/27/20153/1/20162/22/201753/1/2021CBA850LPE (includes: VZ, AT, SP, GN)
      
MBR1400810/27/20153/1/20162/22/201753/1/2021AER1600
MBR1400LPE (includes: VZ, AT, SP, GN)10/27/20153/1/20162/22/201753/1/2021AER1600LPE (includes: VZ, AT, SP, GN)
MC400LPE-ARC (includes: VZ, AT, SP, GN)10/27/20153/1/20162/22/201753/1/2021NA
      
170586-000610/27/201510/27/2015NANA170668-000
170587-000610/27/201510/27/2015NANA170669-000
170558-0006, 710/27/201510/27/2015NANA170628-0007
      
WiPipe Central (includes:  STND1YR, STND2YR, STND3YR, STND1YR-REN, STND-CUSTOM)6/8/201610/7/2016NA10/7/2016Enterprise Cloud Manager
      
IBR6x0P-AT5/19/20156/30/201506/30/201656/30/2020IBR6x0LPE-AT
      
IBR6x0P4/28/20156/30/201506/30/201656/30/2020IBR6x0LPE-GN
MBR954/28/20156/30/20154/14/20146/30/2020MBR1200B
      
IBR6x0E (includes: VZ, SP)12/2/20143/31/20153/21/20163/31/2020IBR600LPE (includes: VZ, SP)
      
2100LE2-SP11/4/201412/4/20143/21/201612/4/20192100LPE-SP
MC400LE2-SP11/4/201412/4/20143/21/201612/4/2019MC400LPE-SP
MBR1400LE2-SP11/4/20143/1/20153/21/20163/1/2020MBR1600LPE-SP
CBA750B-LE2-SP11/4/20143/1/20153/21/20163/1/2020CBA850LPE-SP
IBR6x0LE2-SP11/4/20143/1/20153/21/20163/1/2020IBR600LPE-SP
MC200LE2-SP11/4/20143/1/20153/21/20163/1/2020MC400LPE-SP
      
STND-INSTALL11/4/20142/1/2015NANANA
PROFSERVOVER3011/4/20142/1/2015NANANA
PROFSERVOVER9011/4/20142/1/2015NANANA
PROSERVPASSTHRU11/4/20142/1/2015NANANA
      
MBR1400LE-VZ10/8/20143/1/20153/21/20163/1/2020AER1600LPE-VZ
MBR1400LP-AT (includes GN)10/8/20143/1/20153/21/20163/1/2020AER1600LPE-AT (includes GN)
      
CBA750B-LE-VZ10/8/20143/1/20153/21/20163/1/2020CBA850LPE-VZ
CBA750B-LP-AT (includes GN)10/8/20143/1/20153/21/20163/1/2020CBA850LPE-AT (includes GN)
      
IBR6x0LP-AT (includes GN10/8/20143/1/20153/21/20163/1/2020IBR6x0LPE-AT
IBR600LP-AT-PWD10/8/20143/1/20153/21/20163/1/2020NA
IBR6x0LE-VZ10/8/20143/1/20153/21/20163/1/2020IBR6x0LPE-VZ
IBR600LE-VZ-PWD10/8/20143/1/20153/21/20163/1/2020NA
      
MC200LE-VZ10/8/20143/1/2015NA3/1/2020MC400LPE-VZ
MC200LP-AT10/8/20143/1/2015NA3/1/2020MC400LPE-AT
MC200LP10/8/20143/1/2015NA3/1/2020MC400LPE-GN
      
2100LE-VZF6/3/20147/1/20143/21/20167/1/20192100LPE-VZ
2100LP-ATF6/3/20147/1/20143/21/20167/1/20192100LPE-AT
2100LP-F6/3/20147/1/20143/21/20167/1/20192100LPE-GN
MC300LE-VZ6/3/20147/1/2014NANAMC400LPE-VZ
MC300LP-AT6/3/20147/1/2014NANAMC400LPE-AT
MC300LP6/3/20147/1/2014NANAMC400LPE-GN
      
MBR1400W-SP1/13/20142/14/20143/21/201603/21/20164AER1600LPE-SP
CBA750B-W-SP1/13/20142/14/20143/21/201603/21/20164CBA850LPE-SP
IBR650W1/13/20142/14/20143/21/201603/21/20164NA
MC100W1/13/20142/14/2014NANANA
      
CBR4x011/19/20133/31/20144/14/20143/31/2019IBR6x0NM
      
CBA7505/1/20135/31/20134/2/20145/31/2018CBA850
CBA750LE-VZ5/1/20135/31/20134/2/20145/31/2018CBA850LPE-VZ
CBA750LP-AT 5/1/20135/31/20134/2/20145/31/2018CBA850LPE-AT
CBA750W-SP5/1/20135/31/20134/2/20145/31/2018CBA850LPE-SP
CBA750LP (Generic)5/1/20135/31/20134/2/20145/31/2018CBA850LPE-GN
Note:         Extended Hardware Warranty is limited to 5 years from original purchase date.
Note 2:     Product support requires active, fully paid CradleCare or CradleCare Basic Support subscription.
Note 4:     WiMax networks are no longer available.
Note 5:     Target “Last Release Date” for firmware that is fully tested for this product.  Once this final firmware version is released, the table above will be updated with the actual release date.
Note 6:     Accessories (cables, antennas, etc.)
Note 7:     Part number 170558-000 included 3 antennas.  The recommended replacement is only a single antenna, so need to purchase 3 to be equivalent.
Note 8:     MBR1400 Discontinuance includes MBR1400 and MBR1400v2
 
Legacy Products
Summary of older product SKUs no longer supported by Cradlepoint (MM/DD/YYYY)
Part NumberEnd-of-Life AnnouncementEnd-of-Sale DateEnd-of-Support Date
ECM-MT2YR   10/23/201311/19/2013NA
CCPRM2YR-CAT1      10/23/201311/19/2013NA
WiFi-SITESURVEY07/08/201307/08/2013NA
WP-SETUP07/08/201307/08/2013NA
    
CTR3512/04/201201/03/201312/31/2013
    
MBR1400E-VZ11/07/201211/30/201211/30/2013
MBR1400E-SP11/07/201211/30/201211/30/2013
CBA750E-VZ11/07/201211/30/201211/30/2013
CBA750E-SP11/07/201211/30/201211/30/2013
    
NFS750W03/05/201204/05/201204/05/2013
NFS750E-SP03/05/201204/05/201204/05/2013
NFS750E-VZ03/05/201204/05/201204/05/2013
PCS1400W03/05/201204/05/201204/05/2013
PCS1400E-SP03/05/201204/05/201204/05/2013
PCS1400E-VZ03/05/201204/05/201204/05/2013
MC100E-SP03/05/201204/05/201204/05/2013
MC100E-VZ03/05/201204/05/201204/05/2013
    
MBR1200(CP)03/31/201104/15/201104/15/2012
    
MBR110002/04/201003/04/201003/04/2011
CTR35011/13/201012/13/201012/13/2011
    
CBA25008/25/201108/25/201112/31/2011
CTR50008/25/201108/25/201112/31/2011
PHS300/MNX3517Q08/25/201108/25/201112/31/2011
MBR1200CP08/25/201108/25/201112/31/2011
MBR100008/25/201108/25/201112/31/2011
MBR90008/25/201108/25/201112/31/2011
MBR80008/25/201108/25/201112/31/2011
MBR9008/25/201108/25/201112/31/2011

 


Published Date: 2/9/2017


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