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Pertino Connect Log File Locations

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Pertino Connect Log File Locations

Products Supported: Pertino


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Summary

Microsoft Windows

Mac OS X

Linux

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Summary

This article describes where to find the Pertino Connect log files on Microsoft Windows, Mac OS X, and Linux operating systems.


Microsoft Windows

The logs related to Pertino Connect can be found at the following location on your computer

%ProgramFiles%\Pertino\logs

In logs folder, you will find the following logs:

  • tray.log

  • gateway.log

  • diagnostics.log (Only present if diagnostics have been ran from the Pertino Connect Client.)

  • tray.log.x

  • gateway.log.x

Each file has a maximum size of 500KB when the maximum size is reached .x is appended and a new file is created. 10 log files are kept abd the oldest is over written.

The installer log is stored on %TEMP% or C:\Windows\Temp if not present on %TEMP%:

  • Pertino_Setup.log

Mac OS X

To access the support logs on Mac OS X:

  1. From the Finder's Go menu choose Computer.
  2. Double-click your drive, Library and Logs.

In logs folder, you will find the following logs:

  • tray.log

  • gateway.log

  • diagnostics.log (Only present if diagnostics have been ran from the Pertino Connect Client.)


Linux

The Pertino logs are stored under /var/log/pertino directory:

  • gateway.log is generated upon installation

  • diagnostics.log is generated once you run pDiagnostics (which is available under /var/log/pertino directory and also generates diagnostics.html under the opt/pertino/pgateway directory)


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Published Date: 2/25/16

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