NCOS: Accessing the Setup Pages of a CradlePoint router

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NCOS: Accessing the Setup Pages of a CradlePoint router


Products Supported: AER16x0, AER2100, AER31x0, MBR1200B, MBR1400, CBA750B, CBA850, IBR350, IBR6x0, IBR6x0B, IBR9x0 IBR11x0. Click here to identify your router.

NCOS Version: 6.0 - for information on upgrading NCOS Versions, click here.

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In many cases it is necessary to log into the router's administrative console to make configuration changes or to troubleshoot. This article describes how to do this.


Configuration Difficulty: Beginner
  • Step 1: Connect your computer to the Cradlepoint router with an Ethernet cable or wireless connection. Please reference this article for further instructions.
  • Step 2: Open a web browser, such as Chrome, Firefox or Internet Explorer, type in the address bar, and press enter/return on your keyboard.
    • Note: This site is hosted locally on your Cradlepoint router, so you do not need internet access to view this page.
  • Step 3: You should see a page with the Cradlepoint logo prompting you to enter a User Name: and Password:. The default User Name is admin. If you are not sure what your password is, or it isn't being accepted, take a look at this article.
  • Step 4: After you have entered your User Name and Password, you will be logged into the Dashboard page of your Cradlepoint's administration console and will be able to modify the router's settings. Please refer to your router's Manual for a full explanation of available configuration options.


Note: If you are having trouble accessing the router's admin page, first try using a laptop or desktop computer (Mac or PC). Other types of devices, such as smartphones, may not have the capability to correctly display the router's setup pages.

Login Page Doesn't Come Up

  • Verify there is an actual connection between your computer and the Cradlepoint router. Refer to this article for additional setup considerations and troubleshooting steps.
  • Some computers do not allow multiple network connections. Ensure that your computer is connecting ONLY to the Cradlepoint router by disconnecting all other wired and wireless network connections. This includes physical connections with any modems or air-cards, switches, and other routers, and any wireless connections.
  • Some browsers include both an address bar and a search bar. Make sure you are typing into the main address bar.
  • Some browsers include only a single bar that acts as both address bar and search bar. To prevent the browser from looking for the router admin page on the web, unplug your modem from the Cradlepoint router. Note: Do not plug the modem into your computer; simply leave it unplugged for the duration of making changes within the Cradlepoint setup pages.
  • If you suspect the router's address may have been changed, try navigating to http://cp/ instead.

Login Page Comes Up Blank

  • When using Internet Explorer: If you see the Cradlepoint logo, but don't have the option to enter the password, you may need to Enable Compatibility View Mode.
  • If you are still having difficulty logging in to the router, disable any extra add-ons by going to Tools -> Manage Add-Ons.
  • You might consider using a different web browser such as Firefox, Chrome, or Safari to access the administration pages.

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Published Date: 07/13/2017

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