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Cradlepoint NetCloud Manager (NCM) Release Notes

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Cradlepoint NetCloud Manager Release Notes

This article describes the changes made to NetCloud Manager (NCM) versions up to present.

    November 13, 2017

    Features

    • Rebrand NetCloud Engine to NetCloud Perimeter
    • Ability to set or reserve a static IP address for a NetCloud Perimeter security

    Improvements

    • Improved sorting of the Last Connect column
    • Notify user of session expiration when editing device or group configurations
    • Ability to save console output when Remote Connect is enabled
    • Ability to continue using Remote Connnect after moving a device to a different subaccount
    • Incorporated NetCloud SSO Collaborator addition and deletion events to the Activity Log
    • Addressed intermittent issues saving schedules
    • Ability to load a Router SDK app with the same version as a previous app
    • Improved reliability of alert notifications for large lists of users
    • Usability enhancements for analytics
     

    October 30, 2017

    Features

    • Traffic Analytics, Visibility, and Control – Understand how the network is being used by automatically recognizing and classifying WAN traffic into category and application
    • Cradlepoint Secure Web Filter – URL filtering to block unwanted web content and malicious sites
     

    October 26, 2017

    Improvements

    • Improved user messaging when initiating a Remote Connect session
    • Improved error message when attempting to add a user that already exists in the system
    • Updated Help Content for NetCloud Single-Sign-On (SSO) Collaborators
    • NetCloud Single-Sign-On (SSO) Collaborators name details displayed after collaboration invitation is accepted
    • Prevent duplicate email addresses from being displayed in the 'Add Alert Notification Rule' pop-up
    • Reduced device CPU load for Remote Connect sessions
    • Consistently include NetCloud account name in collaborator invitation emails
    • Service Display updated to more accurately report the current service on the device
     

    October 2, 2017

    Features

    • Added WAN Connect Type Status to GeoView icon

    Improvements

    • GeoView Usability Enhancements
    • Remote Connect automatically fills port number upon protocol selection
    • Improved readability of Activity Log entry for creation and deletion of Scheduled Firmware Upgrade events
    • Add existing user from NCM account dialog accepts usernames longer than 30 characters
    • Ensure all NCM alerts are sent to users in subaccounts
     

    September 14, 2017

    Features

    • Ability for NetCloud Engine to support multiple networks
    • Ability to add users from other NetCloud accounts to NetCloud Engine networks
    • Allow legacy users to remove themselves from an account
    • Added Activity Log events for Remote Connect sessions
    • Added the “Reboot Required” attribute to routers endpoint in the v2 API

    Improvements

    • Performance improvements made to reduce page load time upon login
    • Usability enhancements for Remote Connect
    • Increased package upload size limit for router apps
    • Improved Net Device Status Help Content
    • Improved handling of NetCloud Manager scenarios for NetCloud Single-Sign-On (SSO) Collaborators
      • ​Ability to edit collaborator after an account move
      • ​Viewing and managing collaborators in an account when the collaborator has already been added to one or more NCM accounts
      • ​Set up and management of alert notifiers for collaborators
      • ​Removing a collaborator may cause loss of visibility to objects in primary account
    • Router apps should show as deleted when disabling Router SDK
    • Upgrade to 6.4.0 caused a suspended config in some circumstances
    • Edit NCE Client - Disabling a LAN to Forward should cause a config. change to occur
    • WAN Service Type alert is not generated appropriately
     

    August 26, 2017

    Infrastructure Updates

    • To increase security of the NetCloud Manager solution, we are making updates to our infrastructure during a scheduled maintenance on Saturday, August 26th from 2:00 p.m. to 10:00 p.m. EDT. The changes made at this time will not affect current functionality.

    August 23, 2017

    Features

    • Added SSH and HTTPS Support for Remote Connect LAN Manager
    • Added ability for Collaborator to manage users in NetCloud Single-Sign-On (SSO) Account

    Improvements

    • Added NetCloud Single-Sign-On (SSO) event logging to Activity Log
    • Updated GPS polling frequency for devices opted into Location Services to keep GPS monitors alive
    • Router app usability improvements
    • Added details to Router App custom alert email notification
    • Ensure updates are consistently applied for Data Usage in Modem Configurations
     

    August 1, 2017

    Features

    • Added Quick Connect functionality to Client dashboards

    Improvements

    • Do not send collaborator request to disabled users
    • Improved login time for accounts with many collaborators
    • Added description for Config Resume Sync activity in log
    • Updated title of "ECM Connection State" Alert to "NCM Connection State"
    • Updated title of "Firmware Upgrade" Alert to "NetCloud OS Upgrade"
     

    July 13, 2017

    Features

    • Rebrand Enterprise Cloud Manager to NetCloud Manager
    • Rebrand Firmware to NetCloud OS
    • Remote Connect
      • ​Connect to NetCloud OS (NCOS)
      • Out of Band Manager Connection Profiles
      • LAN Manager
    • Ability to upgrade to NetCloud Single-Sign-On (SSO)
    • Activity Log Support for NetCloud Single-Sign-On (SSO) User Management Activities

    Improvements

    • Export Diagnostics Data - Support for Read Only and Diagnostic Users to download status & log data
    • Updated footer to scale appropriately
    • Usability improvements for selecting date ranges
    • Data accuracy improvements for WAN Uptime Reporting
     

    June 12, 2017

    Improvements

    • Improved UI consistency and style for NetCloud Engine
    • Ability for a NetCloud SSO Admin to edit a locked user
    • Reliably send alert notification for Geo-Fence alerts
    • Improved reliability of WAN Uptime data collection and display
    • Improved accuracy on WAN Uptime data reporting
     

    May 24, 2017

    Features

    • Increased Console Buffer Size for Console Access
     
    Defects Fixed
    • Network Interfaces accurately displays plugged/unplugged state upon connection
    • Signal Strength for modems is initialized properly
    • Modem properly added as a Network Interface when ECM register completes before modem is fully configured
    • Ability to scroll NCE Network Members list in Google Chrome
    • Router not displaying properly in Devices list in some cases after a device is moved to another subaccount
    • Collaborators can view and modify Client Analytics Settings
    • Disable Client Analytics feature on routers when firmware version does not support it
    • Correctly page display of selected devices in the Client and Traffic Settings grid
    • Improved WAN uptime statistics
     

    May 4, 2017

    Features

    • Ability to enable Enhanced Login Settings on NetCloud SSO accounts
      • Must change password every 90 days
      • New password cannot be the same as the last four
      • 30 minute user lockout after six failed attempts (can be reset by an admin)
      • Users are deactivated if they do not log in for 90 days
     
    Defects Fixed
    • Configuration change alert is intermittently erroneously generated
    • Miscellaneous issues addressed for Client Analytics
    • NetCloud SSO login events are not being logged to Activity Log
    • Updated display of NCE usage monitor from GMT time to local browser time
    • Usability enhancements for NetCloud Gateway Configuration
    • WAN Uptime may stop reporting updates in certain scenarios
     

    April 12, 2017

    Features

    • Delete User support for NetCloud SSO accounts
    • UX Improvements for LAN Client Analytics
     
    Defects Fixed
    • Updated GPS collection algorithm for devices on firmware 6.3.1+
    • Updated Carrier column algorithm to most accurately reflect the carrier as determined by reliable data sources available on the device
    • Login can take a long time or fail for users authorized as collaborators in to many accounts
    • Copy Group config with "Identities" values results in a suspended configuration
    • ECM uninstalls dev mode apps when NCE is installed
    • Router retains its NCE configuration if device is not connected when trial expires
    • Buttons unavailable after browser resize on NCE tab
     
    Known Issues
    • LAN Client Analytics settings management enabling/disabling clients intermittently fails on accounts with more multiple pages of devices

    March 22, 2017

    Features

    • Automatically connect LAN Clients to an NCE Network when behind an NCE Gateway (Auto-Whitelist)
    • Support for LP5 Firmware Upgrades 
     
    Defects Fixed
    • IPv4 Address missing on Network Interfaces in certain circumstances
    • Attempts to retrieve Diagnostic Data for devices sometimes results in a “file too large” error
    • Improved loading performance of the Alert Log UI when an account has significant alert history 
    • Location Services cannot be configured on devices that are not in a group
    • Location Services can be enabled on initialized devices 
    • Update IPS Signatures menu item should be disabled for initialized routers
     

    March 9, 2017

    Features

    • Updated SSL certificate for cradlepointecm.com
     

    February 28, 2017

    Features

    • Client Analytics
      • Dashboard visibility of all LAN clients connected to each router
      • Analyze LAN client data usage trends
      • Block and unblock clients direct from the dashboard
      • Ability to set automatic enablement of new routers
    • Update Company Contact
    • ZScaler TLS Tunnel State Alert
    • IPSec Tunnel Down Alert
    • Added “reason” to WAN Status Change Alert

    Defects Fixed

    • Signal Strength & Quality graph is showing blank for some devices
    • Group dashboard may take a long time to load
    • Series 2 devices are not showing the total being added up on group dashboard
    • UI results inconsistent with Account Tree open when viewing Device Dashboard
    • Copy configuration fails if target group name contains non ascii characters
    • Should not be able to add devices to location services that do not support it
    • Commands enabled that should be disabled for a device in an initialized state
    • Speed test doesn't return results for Wifi as WAN tests
    • SDK app does not uninstall/install correctly with WAN connection issues

    Known Issues

    • Changing the SSID name is not reflected in the Client Dashboard until the router is rebooted
    • Configuration change alert is generated when blocking/unblocking a client
     

    February 7, 2017

    Features

    • Ability to export status for routers
    • Ability to reorder columns in the Account Users grid

    Defects Fixed

    • NetCloud Engine
      • Cannot delete certain devices from a network
      • Cannot create custom service policy with just one port
      • Miscellaneous usability improvements
    • Accounts & Users – Account Users
      • Columns should have a minimum width to ensure headers are legible
      • Users grid does not always load completely in Firefox
      • Search field doesn’t always clear as expected
      • Editing the name of the currently logged in user is not reflected in banner
    • CP Secure Threat Management - Add Device dialog is not showing all devices in some cases
    • Remote CLI doesn’t handle loss of ECM connectivity well
    • Net Device export fails when disabling columns from router
    • Search box disappears in some cases when navigating from Devices to Dashboard tab
    • Marking all system notifications as “read” does not include collaborator requests
    • ECM API – net_devices update_at timestamp is not always updated when netdevice attributes are updated

    January 31, 2017

    Features

    • Ability to register a device with an API Key
    • LP5 Modem Support

    Defects Fixed

    • WAN Uptime average calculation incorrectly including days prior to 6.2.0 firmware upgrade
    • WAN Uptime calculation incorrect after an network interface state change
    • Cancel button in Account Users tab occasionally navigates to wrong location
    • Collaborators email address is shown in alert setup before accepting collaboration request
    • Alert notifications are not sending to users in subaccounts when alert is configured for parent account
    • LPE modems on firmware 6.2.0+ are not getting correct states when switching FW

    January 24, 2017

    Features/Defects Fixed

    • Infrastructure updates for increased performance
     

    November 21, 2016

    Features

    • Added description of sync failure for troubleshooting when selecting the “configuration sync error” icon in device grid
    • Update Network Interfaces status icon for Standby Connection State
    • Added two decimal places of precision on WAN Uptime graphics

    Defects Fixed

    • Cannot export NCE users into CSV
    • Days Remaining missing from ECM tile Learn More page
    • "Automatically adjust device location" link is broken on location services map
    • Uptime dashboard should not have a refresh button
    • Uptime rollup can incorrectly calculate uptime on the day firmware was upgraded to 6.2 or greater
    • Carrier selection is not retained in some cases when navigating to the Modem Usage dashboard
    • Modem WAN Data Usage does not always show on Dashboard
    • Users should be directed to the devices page after changing accounts
    • Role tool tip on Accounts & Users tab is being cut off
    • Resizing columns in Accounts & Users makes column content overlap (Firefox only)
    • Router SDK
      • Router SDK App description field is not editable via the UI
      • SDK app description is never populated
      • A Router SDK app over 2MB can be uploaded via the API
      • METADATA folder should not be required in during Router SDK app upload
    • NCE status can intermittently get stuck in Initializing state
    • Configuration Rejected Alert - Reason needs to be more explicit for customer troubleshooting purposes
    • “Has Individual Config” icon appearing when a device is not individually configured
     

    November 1, 2016

    Features

    • WAN Uptime Analytics

    Defects Fixed

    • GeoView last updated time on dashboard is incorrect
    • Filtered list is not consistently maintained when switching from dashboards to routers grid
    • NCE Status Column setting is reverted in some cases
    • Change group config intermittently fails on large groups
    • Alert sent to collaborator that hasn’t accepted the collaborator request
    • Cannot expand help panel in NCE or Accounts & Users tab
    • Intermittent Router SDK install issues
    • Router SDK app installation should not occur when firmware upgrade is pending
     

    October 10, 2016

    Features

    • Cradlepoint NetCloud Platform
      • ECM Account/User to Cradlepoint NetCloud account/user migration with Single Sign On
      • NCE In-app trial initiation for existing ECM customers
      • Net-new trials will include ECM and NCE
    • Cradlepoint NetCloud Engine (NCE) Early Availability
    • Updated Terms of Service
    • Added Admin contact info to User Profile
    • Cradlepoint NetCloud branding
      • Updated all ECM sent emails
      • Updated Page Titles
    • Added search support to users grid on Accounts & Users tab

    Defects Fixed

    • Welcome emails for new users going to spam in some cases
    • Can't move a pending router into a subaccount when Router SDK is enabled
    • Ping results screen does not show final results if there is a timeout
    • Alert information not showing in Alert log for all entries in some scenarios
    • Modem Data Usage erroneously shows a value greater than 100% in some cases
    • Modem Data Usage Total and Carrier Totals on Device/Group Dashboard do not always match
    • Device Dashboard intermittently loads all net devices on WAN Data Usage by Day
    • Modem Data Usage colors are not consistently applied in dashboard graphs
    • Alert log is not refreshing properly when navigating away from the Alerts & Log tab
    • Performance improvements on loading the routers list
     

    September 20, 2016

    Features

    • Modem Data Usage Analytics – Billing Period in Group and Device Dashboards
    • Updated ordering of tabs to improve navigation

    Defects Fixed

    • LPE modems will not check or upgrade modem firmware
    • Network Interfaces columns do not allow for resizing
    • GeoView is not compatible with Internet Explorer 11
    • Running report as a collaborator returning data user’s home account
    • Error when enabling Router SDK or uploading an app from an admin collaborator
    • Collaborators are unable to upload Router SDK apps
    • Unable to delete Router SDK app in some cases
    • Unable to enable APIv2 as a collaborator
    • Viewing Activity Log, Router Location and AP Survey Results as a collaborator returns data from user’s home account
    • Alerts Log & Activity Log - Previous Page and First Page do not respect the date filter
     

    August 30, 2016

    Features

    • Modem Data Usage Analytics
      • Visualize and analyze modem usage by carrier/operator per billing cycle
      • All carriers/operators used on network in single ECM pane of glass
    • Updated login and forget password pages to NetCloud platform branding
    • Updated header with NetCloud platform branding

    Defects Fixed

    • APIv2 config PATCH method fails for some config patches
    • Enforce LP4 minimum firmware version
    • Ensure proper capitalization and punctuation for Modem FW Status column
    • Checking modem firmware for LP4 modems may look at the wrong active firmware version
     

    August 8, 2016

    Features and Defect Fixes

    • Router SDK (Beta)
      • Build custom applications with Router SDK to add local intelligence to the router
      • Access via the new Tools tab for application enablement and deployment
    • Unified status icons on Routers, Network Interfaces, and Dashboards
    • Support for IBR600B and IBR650B
    • Handle new modem firmware upgrade states for LP4 and LP6 modems
    • Performance optimizations on dashboards

    Known Issues

    • When checking for modem FW upgrade on an LP4 modem, the available FW version is tied to the active modem FW for all carriers
     

    July 18, 2016

    Features

    • New GeoView dashboard in ECM Prime
      • Provides a geographical overview of devices
      • Includes improved iconography for geographic pins to better visualize device type and status
     

    Defects Fixed

    • Clicking on Alert by Type hotlink redirects to Devices page rather than Alerts page
    • Export of Activity Log data includes "undefined" entries for collaborator activities

    June 27, 2016

    Features

    • Activity Log
      • View activities that have occurred within the account, on groups and devices
      • Ability to export activity log data
      • Report for activity log data
      • Ability to get activity log data through the API
    • Ability to reboot the router through the API

    Defects Fixed

    • Rejecting more than one collaborator request does not clear the system notification
    • Improved performance on dashboard for net_device_usage view queries (added an index)
    • Data usage report cannot be saved correctly with large account or group sizes

    June 9, 2016

    Features

    • Updated Diagnostic User permissions to be able to perform Ping, Traceroute and Speed Test
    • Added help for Diagnostic User
    • Added Carrier Information to Speed Test dialog
    • Display active WAN interface to help choose which interface to run Speed Test against
    • Added a label field for API keys
    • Updated icon for users with the Administrator Role

    Defects Fixed

      • Speed Test units should report in MB rather than bytes
      • Accepting or rejecting a collaborator request does not clear spinner or close dialog in some cases
      • APIv2
        • meta-next key points to invalid limit for the accounts, configuration_manager, firmwares, groups, net_devices, net_device_metrics, products and routers endpoints
        • update_ts not updating on net_device_metrics endpoint
        • Add explicit order to requests so paging is consistent

      May 16, 2016

      Features

      • Improved second level navigation
      • Added a “Diagnostics” Role (Read Only + ability to reboot routers)
      • Added help for Modem WAN Standby alert

      Defects Fixed

      • Reboot icon for CBA850 persists after reboot in ECM Prime accounts
      • Can't scroll through the entire list when accepting collaborator requests
      • Can’t scroll through entire list of accounts when switching accounts
      • Accepting or rejecting multiple collaborator requests gives an error
      • Modem firmware value is sometimes incorrect
      • Some modems can get into a state where carrier values are mismatched after a switch
      • APIv2 – data type of net_device is an int instead of URL for some endpoints

      April 26, 2016

      Features

      • API Portal Documentation Improvements
        • Updated details for created_at_timeuuid
        • Removed incorrect references to group_by and count
        • Correct  DataType column of router from  'url' to 'int'
      • Allow entire alert history (up to 90 days) to be viewed in the Alerts Log
      • Added a Modem WAN Standby alert
      • Improved usability of Modem Firmware Management (status and column labels)

      Defects Fixed

      • Response times for Console UI are very slow when using the "serial" command
      • Unable to configure some settings through the API for firmware version 6.1.x
      • "Ghost" net device shows up after carrier switch
      • Modem firmware value incorrect in some cases after carrier is switched
      • Console error when loading the map on aggregate dashboard
      • Some user settings are incorrectly maintained when switching to a collaborator account
      • Paging behavior in Alerts Log is not consistent with other grid paging
      • Clearing filter on Alerts Log when there are a large amount of alert entries may result in a UI timeout

      April 4, 2016

      Features

      • Improved Modem Firmware Management
      • New Alert History Report
      • Updated Alerts UI
        • New Alerts UI functionality
          • Export alerts on the current page 
          • Export all Alerts using new Alert Report
          • Alerts history displays last 30 days.  View alert history up to 90 days using the Alert Report.
          • Sort on the Timestamp column
          • Filtering supported by using hotlinks in the grid view for MAC address, type, group, product, device name, and account
          • Filtering supported by user defined date range  (default set to previous 2 weeks) 
        • Deprecated Alerts UI functionality
          • Deleting single or all alerts 
          • Text search 
          • Paging toolbar (footer bar) 
          • Display the current page or total number of alerts
          • Skip to the last page
          • Filtering by ungrouped 

      Defects Fixed

      • Speed Test unit labels are incorrect in some cases
      • User encounters an error in some cases on group dashboard when switching to collaborator
      • Saving location spinner persists when selecting or deselecting “Automatically adjust device location”
      • Previously linked routers re-link while on different networks
      • Router Online Status is incorrectly reported in some cases

      March 10, 2016

      Features

      • Copy Config from devices/groups to groups  different firmware versions
      • Updated default columns for Network interfaces to include Signal Strength and Registered Carrier
      • Default user session timeout updated to 15 minutes
      • Update LLDP logic for firmware 6.1.0 (multi-unit management has a minimum firmware version of 6.1.0)

      Defects Fixed

      • Some config alerts contain unnecessary wording
      • APIv2 - some endpoints "next" URLs are incorrect and "previous" URLs should not be returned

      February 17, 2016

      Features

      • UI enhancements for viewing configuration which shows whether settings are from the group or individual router config
      • New icon in router and groups grid which indicates whether an indie config is present
      • Signal strength column updated to graphic instead of just a percentage 
      • APIv2 - service_type field support in net_device_metrics endpoint

      Defects Fixed

      • Clicking a cluster on the map clears the cluster icon
      • Should not be able to delete a group that contains devices
      • Should not be able to add devices to groups with deprecated firmware
      • APIv2 Config - better error messages and handling of invalid data on PUT and PATCH requests
      • APIv2 - schema endpoints are returning resource_uri instead of resource_url
      • Signal strength report limited to 10,000 lines returned

      January 28, 2016

      Features 

      • APIv2 enhancements
        • Configuration support
        • Ability to unregister (delete) routers
        • Support for delete operation on accounts and groups endpoints
        • Added updated_at filter to routers endpoint
      • Updated logic for the “Carrier” column to more accurately return the current carrier
      • Updated help for the network device columns
      • Added Knowledge Base links to configuration help content

      Defect Fixes

      • Unexpected behavior when moving a device into a new group immediately after another firmware change was initiated.
      • Users that have never set password are prompted twice when resetting password.
      • Alert notifications are not always properly updated when moving between subaccounts.
      • Inactive user session dialog may be incorrectly presented when the user modifies session expiration value.

      January 7, 2016

      Features 

      • Added ICCID column to Network Interfaces grid

      Defect Fixes

      • Unexpected behavior when moving a device into a new group immediately after another firmware change was initiated.
      • Users that have never set password are prompted twice when resetting password.
      • Alert notifications are not always properly updated when moving between subaccounts.
      • Inactive user session dialog may be incorrectly presented when the user modifies session expiration value.

      December 3, 2015

      Features 

      • New user accounts require unique email addresses
      • Speed test updates for firmware 6.0.2
      • GPIO alert support for firmware 6.0.2
      • API enhancements - selective expands and filtering support plus an additional endpoint for latest signal and usage data

      Defect Fixes

      • Configuration change alert contains null entries for removals in array
      • Devices unregistered from ECM cannot be immediately re-registered
      • API “desc” field not working
      • Some API endpoints are not correctly enforcing the max limit
      • Inconsistent API behavior for url queries with invalid values
      • Updated certificate generation for CPSVPN
      • Adjusted MFA clock drift tolerance
      • UI error when sub account containing non-ascii characters is deleted 

      November 2, 2015

      Features 

      • Include CP Secure VPN settings when copying config to another group
      • Add config details to Config Change alert notification
      • Improved acceptance experience for Terms of Service on new accounts or upon change in terms.

      Defect Fixes

      • Firmware scheduler usability improvements
      • Collaborator usability improvements
      • Exporting all routers on routers page as a collaborator includes routers not on grid
      • Editing an alert that contains a user in a parent account results in error
      • Attempting to add a schedule as a collaborator results in a blank dialogue box

      October 12, 2015

      Features 

      • MSP Login
      • Firmware Upgrade Scheduler
      • Alerts continue to send when ToS changes
      • Support for 6.0.1 firmware

      Defect Fixes

      • Unable to download logs from router console in IE
      • Series 2 - Adjust Reboot and WAN connected state alert to use the ECM received timestamp.

      September 24, 2015

      Features 

      • HTTPS Support for Router Firmware Updates
      • HTTPS Support for Modem Firmware Updates
      • HTTPS Support for Modem Carrier Switching
      • New Rogue AP Alert
      • Ability to save router console output to file

      Defect Fixes

      • Intermittent alert notification delivery issues when time zone is changed

      September 3, 2015

      Features and Defect Fixes

      • Usability improvements for map pin placement and details window

      August 10, 2015

      Features and Defect Fixes

      • Ability to clear config on multiple devices
      • Support for 5.4.3 firmware (IBR600) - Release Notes
      • Usability improvements for router locations on map
      • Help updates for router console and speed test
      • Loading spinner doesn’t go away after canceling duplicate group creation
      • Auto-refresh is sometimes unnecessarily paused 

      July 27, 2015

      Features and Defect Fixes

      • Usability improvements with router PUK Unlock functionality
      • Help content for reboot icon

      July 1, 2015

      Features

      • Extended Enterprise License advanced device features included with ECM Prime
      • Speed test providing throughput, jitter, packet loss, and latency.
      • Added new "Reboot required to activate new router licenses" status to Devices -> Routers grid -> Router Status column

      Defect Fixes

      • Usability improvements with device location and mapping
      • Clicking refresh on map causes pins to disappear
      • Usability improvements on dashboard customization
      • Copy/Paste for router console does not work for all browsers
      • Inability to delete sub accounts
      • Setting Asset ID through the grid for some firmware versions results in a suspended config
      • Clear config and restore defaults does not clear grid
      • Router in firmware upgrade error state will not reboot or restore defaults

      May 4, 2015

      Features

      • ECM Prime (https://cradlepoint.com/ecm)
      • CP Secure VPN Powered by Asavie Application
      • Disallow firmware downgrade on groups
      • Firmware 5.4.0 Support

      Defect Fixes

      • Error is displayed when a full access user creates or edits an alert setting.
      • Clear config and Restore to Defaults does not clear grid.
      • Full Access users can no longer clear configs.
      • No MDN for some devices in ECM.

      April 23, 2015

      Features

      • Simplified device configuration - settings made locally on routers are incorporated into the device's individual configuration in ECM rather than tracked separately in ECM.

      Defect Fixes

      • Dashboard optimizations to improve dashboard performance.

      April 3, 2015

      Features

      • Customize dashboard display of devices over 1GB
      • WiFi as WAN data usage added to aggregate dashboard
      • UI Link for Knowledge Base
      • Username displayed for logged in users

      Defect Fixes

      • Alert emails intermittently get dropped
      • Buy/Try buttons are not greyed out for non-root level admins when clicking on "Learn More"
      • Aggregate dashboards sometimes generate errors for new users
      • Reports - first time entry to page has Start Date field highlighted red
      • Bread crumb font is not the same as the rest of the site
      • Validation on email field is not working correctly

      February 24, 2015

      Features

      • Firmware 5.3.4 Support
      • Applications tab and tiles visible to all users
      • Enhance help panel info to Network Interfaces column selection window

      Defect Fixes

      • Series 2 - Router is an initialized state but is online
      • Carrier column sometimes displays "Unknown" or "Limited Service"
      • Report for "yesterday" sometimes does not yield data

      Known Issues

      • Device configuration can suspend when Split DNS is configured locally with two servers and Split DNS is configured at the group level, then one server is removed from the local Split DNS configuration.


      February 2, 2015

      Features

      • CPSC - server based certificate generation and automated provisioning
      • Updated copyright
      • Firmware 5.3.3 Support (IBR600 only)

      Defect Fixes

      • CBA750 showing incorrect value for RSSI in ECM
      • Modems showing unplugged even though they are online in ECM
      • Series 2 WAN Plugged and Unplugged events are not being sent
      • Chrome: Print option disabled for Terms of Service and Configuration Summary
      • Help panel borders are not consistent with rebranding
      • Using invalid search query pauses auto-refresh and fails to generate message box containing possible fields
      • IPS Version is not removed from the device grid when entitlement is removed
      • Alert notifications are being sent to users that are not activated

      January 5, 2015

      Features/Bug Fixes

      • Application Store – added ability to manage devices with an Extended Enterprise License entitlement
      • Application Store – added ability to manage devices with a CP Secure Connect (CPSC) entitlement
      • Application Store – added Zscaler Internet Security
      • Prevent device firmware upgrade while carrier switching is in progress
      • Prevent carrier switching operation if one is already in progress

      Known Issues

      • If CPSC has been set up locally on a router and you later try to move the router into an ECM group that also has CPSC configured, the router will reject the configuration with a reason of “CP Secure Connect can only have one instance” and the configuration will be suspended. To bypass this, remove the local CPSC configuration before attempting to move the device into the group.
      • Sometimes a configuration will be suspended when attempting to remove a CPSC configuration from a group (because the router generates the same certification as ECM and the router wins). To work around this, edit the router's individual configuration and manually remove the CPSC tunnel and then resume updates.

      December 8, 2014

      Features/Bug Fixes

      • Added router support for firmware 5.3.1 (CBA750B only)

      December 1, 2014

      Features/Bug Fixes

      • Added router support for firmware 5.3.0
      • Rebranded UI
      • Added a router traceroute command
      • Enabled Multi-Carrier Software-Defined Radio
      • Added support for two new alerts: IP Address Banned and Account Locked

      Known Issues

      • A subset of configurations that include VLANs with layered port groups will suspend upon an upgrade to firmware 5.3.0
      • Configuration change alert generated on upgrade to firmware 5.3.0 when VLAN settings are configured
      • Downgrade from firmware 5.3.0 with VLAN settings always results in a suspended configuration
      • Local GPS settings cleared after upgrade to firmware 5.3.0

      November 11, 2014

      Features/Bug Fixes

      • Added a router ping test
      • Added menu tooltips for enhanced usability
      • Fixed an issue that sometimes caused superfluous online alerts
      • Fixed a problem with Series 2 network interfaces showing the incorrect status

      October 22, 2014

      Features/Bug Fixes

      • Added a new "Modem FW" column in the Devices → Network Interfaces grid
      • Removed the Accounts & Users tab for "Read Only" and "Full Access" users
      • Added router support for firmware 5.2.4, which addresses the POODLE vulnerability (read more here)
      • Added a notification for a reboot requirement to enable a new entitlement
      • Added a new icon to display the "unplugged" state in Devices → Network Interfaces
      • Edited the firmware list in Applications to show specific firmware versions
      • Edited the search function to initiate a search after a pause
      • Added the ability to combine searches by text and hyperlink
      • Disabled the Firmware Retry Upgrade option when it does not apply
      • A device with entitlements that unregisters from ECM maintains its entitlements

      September 29, 2014

      Features/Bug Fixes

      • Added router support for firmware 5.2.3
      • Enhanced usability for managing alert subscriptions
      • Enabled search by the connection state in the Devices → Network Interfaces grid
      • Fixed a problem that caused some network interfaces to appear disconnected from a router

      September 18, 2014

      Features/Bug Fixes

      • Fixed an issue that was preventing migrations from WiPipe Central
      • Fixed an issue that prevented some "online" alerts
      • Fixed an intermittent issue that caused incorrect statuses to display
      • In the Applications tab, the "Learn More" link used to disappear whenever Try or Buy had been selected
      • Some status change alerts were missing for WiMAX modems

      August 28, 2014

      Features/Bug Fixes

      • Infrastructure enhancements for increased reliability

      August 18, 2014

      Features

      • Added router support for firmware 5.2.2
      • Replaced the WAN Status Change alert type with 12 more specific alert types, simplifying assessment and potentially reducing the volume of alerts (set up alerts to only send the most important alert types related to WAN status changes, instead of all 12 types) 
      • Added an alert that reports successful logins to a router locally (for security)

      Bug Fixes

      • Removed the unhelpful "Trace" option from verbose modem logging 

      July 31, 2014

      Features/Bug Fixes

      • Updated the session expiration timer so that changes don't require the user to log out
      • Added a new banner image for CP Secure Threat Management
      • Disabled verbose modem logging on groups
      • Made several miscellaneous UI bug fixes

      June 30, 2014

      Features

      Bug Fixes

      • Limited the Description field in Devices to 255 characters

      Known Issues

      • Group migrations to firmware 5.2.0 won't attach additional LANs to a zone in the zone firewall
      • Upgrading to 5.2.0 and then downgrading back will erase old IP Filter rules
      • There can be a suspended configuration when moving a router out of a group that contains a mixed array of Content Filtering rules

      June 9, 2014

      Features

      • Added a router "Serial Number" field in Devices and Reports
      • Added an "IMSI" (International Mobile Subscriber Identity) field in Devices and Reports
      • Emailed Alerts will now be sent in an improved HTML format (formerly plain text)
      • Released Beta version for Series 2 support

      Bug Fixes

      • Fixed a naming inconsistency for modem serial numbers

      Known Issues

      • Changes made to the Timestamp column in Alerts do not persist after navigating away from the page.

      May 12, 2014

      Features

      • Added router support for firmware 5.1.2
      • Added "Asset Identifier" field in Devices list and Reports
      • Added the ability to remove unused network interfaces (Devices → Network Interfaces)

      Bug Fixes

      • Applied several UI/usability fixes in Reports and Alerts and for search functionality
      • The most common fields are now selected by default in Reports
      • Enabled search by modem carrier name

      April 21, 2014

      Features

      • Simplified Reports: now select between a "Data Usage" or "Signal Quality" report that automatically selects relevant fields
      • Devices → Network Interfaces now defaults to show all devices
      • You can now Resume Updates for multiple devices at the same time
      • Updated Device name behavior in the grid to be consistent with individual device configuration
      • Usage data in the dashboards are summarized nightly, according to UTC (Coordinated Universal Time)
      • Notification intervals for Alerts have been simplified to the following: Immediate, 1 hour, and 1 day

      Bug Fixes

      • Improved performance for dashboard loads
      • Fixed an issue with bulk-loaded devices not being able to be moved into groups
      • Enabled searches on the firmware version in Groups
      • Sometimes the Devices page was showing only the devices from a particular Group after navigating from that Group Dashboard

      April 17, 2014 – Infrastructure Improvements

      To ensure continued performance and scalability of the Enterprise Cloud Manager solution, we are enhancing our infrastructure during a scheduled maintenance on Thursday, April 17 from 7:00 p.m. to 1:00 a.m. EDT. The changes made at this time will not affect current functionality.
       


      April 14, 2014 – OpenSSL “Heartbleed” Response

      In response to the critical security vulnerability discovered in the OpenSSL cryptography software library (CVE-2014-0160), nicknamed “Heartbleed,” CradlePoint has taken steps to incorporate the OpenSSL version 1.0.1g into its latest firmware and Enterprise Cloud Manager:

      • Updated ECM certificate
      • Support for firmware 5.1.1 (AER 2100, MBR1400, MBR1400v2, MBR1200B, CBA750B, IBR600, and IBR650)
      • Support for firmware 4.3.3 (CBR400 and CBR450)
      For more information about CradlePoint's response to the OpenSSL Heartbleed, see this Knowledge Base article.

       


      April 9, 2014 – OpenSSL “Heartbleed” Response

      In response to the critical security vulnerability discovered in the OpenSSL cryptography software library (CVE-2014-0160), nicknamed “Heartbleed,” CradlePoint has taken steps to incorporate the OpenSSL version 1.0.1g into its latest firmware and Enterprise Cloud Manager:

      • Patched CradlePoint Enterprise Cloud Manager stream servers
      • Enterprise Cloud Manager web servers were not affected; usernames and passwords are not at risk
      For more information about CradlePoint's response to the OpenSSL Heartbleed, see this Knowledge Base article.
       

      March 3, 2014

      Features

      • Added router support for firmware 5.1 – includes certificate management support (certificate import and export; not certificate generation or signing)

      Bug Fixes

      • Dashboard charts were intermittently not drawing
      • Signal Strength chart was not resizing
      • Alerts did not populate for devices after they were moved to a new subaccount until the device was rebooted
      • In Devices → Network Interfaces, the Modem FW Status column was sorting backwards
      • Clicking the CradlePoint logo from the password reset page was not returning users to cradlepointecm.com
      • Refreshing Dashboard was not showing all items updated

      Known Issues

      • When clearing a device's individual configuration, if CP Secure Connect values are set, only some are cleared

      February 10, 2014

      Features

      • Added group dashboards (click on a group name in the Groups list to navigate to that group’s dashboard)
      • Added individual router dashboards (click on a router name in Devices → Routers to navigate to that router's dashboard)
      • Changed the name of the "Version" column on the Devices → Network Interfaces list to "Modem FW Version"
      • Alert email notifications are now reported in router local time (i.e. the timestamp is relative to the router’s configured time zone)
      • Added router support for firmware 5.0.2

      Bug Fixes

      • Alerts were not populating in ECM when a device was moved to a subaccount
      • Updating the Items per page setting wasn't updating the active grid
      • Removed the Last Connect tooltip for a device with an unknown connected time
      • A configuration change alert was unnecessarily being generated when a device was rebooted with Enable Reboot Count selected

      Known Issues

      • Dashboard graphs are intermittently not drawing: a workaround is to refresh your browser (F5 on Windows or Command-R on Mac)
      • Check boxes and images are sometimes missing in Chrome: a workaround is to force a browser cache reload (Shift+F5 on Windows or Command-Shift-R on Mac)

      January 9, 2014

      Features

      • Added a new analytics Dashboard
      • Added rogue AP detection and device site survey 
      • Updated login screen to show new major features
      • Updated navigation and added a dashboard view for groups and devices
      • Added "Cell ID," the number used to identify the base transceiver, to the Reports and Devices → Network Interfaces fields
      • Updated the Terms of Service to align with the Extended Enterprise License ToS
      • Updated copyright dates
      • Added "Account" field to Devices → Network Interfaces

      Bug Fixes

      • Adding new subaccount names now doesn't require a refresh to view
      • Fixed a rare alignment issue in Accounts & Users
      • Fixed a problem with some Unrecognized Client alerts having blank lines

      December 17, 2013

      Features

      • Updated status icons
      • Added router support for firmware 5.0.1
      • Gave users access to Terms of Service after they have accepted
      • Gave users access to Privacy Policy
      • Improved the Alerts → Details view
      • When user has the latest modem firmware, we now report that their modem firmware is “Up-to-date”
      • Added the ability to clear configurations

      Bug Fixes

      • Fixed an issue that caused an intermittent firmware upgrade install timeout
      • Byte counters on network interfaces grid view now show cumulative usage of a device since the device was last reset
      • Fixed an issue that caused routers to stay in a pending state after a configuration change
      • Updated System ID validation in the Devices grid to match router firmware
      • Removed check-boxes from the interval field in Alerts → Settings because there is no multi-select option
      • Removed the Search option from Alerts → Settings
      • The Modem Firmware Upgrade button is now disabled for read-only users
      • Fixed an issue with grid sorting not persisting consistently
      • Status column now resizes as expected

      Known Issues

      • There are rare cases when clearing a group or device configuration will cause the configuration to be rejected or suspended. We expect this issue to be resolved after an upcoming router firmware release (firmware 5.1).

      November 18, 2013

      Features

      • Added "Last Connect" column to the Devices list
      • Enabled setup for pre-loaded devices before they have checked in
      • Refreshed the user login page
      • Updated Alerts settings dialog box for more intuitive selection
      • Simplified configuration for Alerts (see Significant Changes to Alerts below)
      • Improved naming system for reports and exported logs
      • Improved Reports fields selection layout
      • Added a print button for the Terms of Service
      • Enabled a popup response when users complete the "Suggest a Feature" form
      • Added router support for firmware 5.0

      Bug Fixes

      • Moving a router out of a group now clears its target firmware version
      • Eliminated edit boxes for read-only users
      • Removed "Service Display" column because the "Service Type" column has better information
      • Fixed problem with search when lots of alerts are present
      • Enabled search for device MAC in Alerts

      Known Issues

      • The Service Display column has been removed. If a user previously had this column in their network interfaces view it will be removed. There is a column with more accurate data (Service Type) that users should use for their service type (or mode) information.
      • While simplifying Alerts, we changed some of the default settings. See the following for details:

      Significant Changes to Alerts

      We are simplifying the process for setting up alerts, making it more intuitive. Previously a user had to navigate to two different locations to get emailed notifications set up properly – now this will all be done on the Alerts → Settings page.

      Due to this simplification, there are some items to be aware of:

      • Log-only alerts will need to be re-configured after this update.
        • Log-only alerts for groups: These will not be migrated as this could cause duplicate settings. You can re-create these by navigating to Alerts → Settings and selecting Add. Then specify your accounts/groups and desired alerts. Leave ‘Users’ empty to create log-only alerts.
        • Log-only alerts for ungrouped devices: Previously ECM enabled some log-only alerts by default but provided no way for a user to remove them for ungrouped devices. These settings will not be migrated forward. To continue receiving those alerts, enable the following alert types in Alerts → Settings:
          • Login Failure
          • Data Cap Threshold
          • WAN Status Change
          • WAN Service Type
      • Email notifications will continue to work, or start to work (if previously configured incorrectly).
        • A user could have signed up for email notifications but if the alerts were not also enabled for the group, the user would never receive the email notifications. After the update, these will start working as expected.


      NOTES:

      Alerts can be sent to two places:

      1. the alerts log in ECM
      2. users' email (notifications) – emailed alerts are also logged
      Now log-only alerts appear in the Alerts → Log page (previously Monitoring → Alerts). Settings for both log-only alerts and email notifications are now configured in Alerts → Settings (previously this page was Monitoring → Notifications, but the configuration also required changes under Groups → Settings).

      Alerts logged before this update will remain in the log, but new alerts require the correct configuration.
       

      October 28, 2013

      Features

      • Added ability to upgrade modem firmware
      • Added ability to print the configuration summary of a group or device
      • Added popup warning of danger to modem when downgrading router firmware (see Knowledge Base article)
      • Column settings now persist across browsers, devices, etc.
      • When copying a device configuration to a group, the device name and description are now filtered out

      Bug Fixes

      • Fixed problem when read-only users attempt to suggest a feature
      • Re-registered routers now have the correct configuration version
      • Fixed problem with footer display on IE9

      October 7, 2013

      Features

      • Support backward migrations
      • Selecting group name goes to devices tab with list of devices in the group
      • Ability to detect transitions between connection types
      • ARC/COR embedded modem enhanced data for reporting and analytics
      • New Reports fields

      Bug Fixes

      • Fixed problem with reports in IE8
      • Fixed "400 Bad Request: Request Header Or Cookie Too Large" error
      • Removed unused "Modem State" from Alerts list
      • Deleting a page of Alerts used to appear to delete all Alerts
      • Name changed in Reports fields from "GSN" to "Serial Number"
      • "No records found!" message added to an empty report
      • Enabled searching on firmware version
      • Fixed column alignment issues after customizations
      • Added tool tips for online status column
      • Local settings were persisting after factory reset
      • Fixed online status sorting order

      Known Issues

      • Downgrading from 4.4.2 to 4.4.0 with some WAN configuration rules causes a "pending" loop
      • Two users with the same name but different passwords can cause a configuration change loop
      • With some settings the configuration gets suspended after factory reset

      September 11, 2013 

      Features

      • Support router firmware 4.4.0
      • Add link to create ECM demo account from login page
      • Improved maintenance notifications
        • Add maintenance notifications (with intelligence) to the login page UI
        • Proactively notify users of upcoming maintenance windows
      • Tree view in routers and groups pages
      • Custom fields for routers available in grid
        • Add two additional columns to be used for customer comments
        • Add linking ability to the two additional columns
      • "Select All" checkbox added to report and alert headings
      • Show bulk-loaded devices in ECM before device has connected
      • New online indicator icons: green/hollow green/red inidicators
        • New pending state on devices shown as hollow green circle icon indicates the device is unavailable but anticipated online
      • Performance enhancements for router connect/disconnect
        • Under load performance and memory improvements for router connect/disconnect

      Bug Fixes

      • Fixed problem with data alignment in the grid after switching views
      • Fixed IE8 display problem on Devices and Monitoring pages
      • Read-Only users were unable to re-edit their own user settings
      • Fixed problem with copying group configuration and applying to new group

      Known Issues

      • Connection manager: removing multiple rules results in server log exception
      • Online/offline column shows up as the last column in default view or when sorting by this column
      • Changes to firmware network interface don't take effect immediately

      Firmware 4.3.2 Deprecation

      There have been problems with devices downgrading from 4.4.0 to 4.3.2: devices sometimes get stuck in a suspended state. Therefore we are deprecating 4.3.2. This means that:
      • If you have a group with 4.3.2 already, it will continue to work as expected.
      • If you upgrade a group from 4.3.2 to 4.4.0, you will not be able to downgrade it back to 4.3.2.
      • You cannot move a 4.4.0 device into a 4.3.2 group.
      • You can add and configure 4.3.2 devices.
      • You cannot create new 4.3.2 groups.
      • 4.3.2 will still be available for CBR400/CBR450 until a future firmware is released for them. At that time, 4.3.2 will be deprecated for those products.

      August 19, 2013 

      Features

      • Reports usability enhancements
        • Clear/reset added to Reports form
        • Group fields available for reporting
      • UI enhancements to config summary and alert details
      • "Suggest a Feature" link added to the bottom of the main page

      Bug Fixes

      • Moving a device and the device's data now syncs properly
      • Enabled devices to register when an activation already exists in the database
      • Alert notification subject now displays router name correctly
      • Allow email address for username
      • Fixed problem with editing user passwords
      • Fixed problem with auto-refresh pausing unnecessarily

      Known Issues

      • We encountered an issue with the management of our system messages. In order to avoid a code roll to fix the issue, we are asking customers to accept the Terms of Service again (the Terms of Service have not changed). This issue will be addressed in the next production update.
      This article not have what you need?  Not find what you were looking for?  Think this article can be improved?  Please let us know at suggestions@cradlepoint.com
       

       


       
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