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Guide for using Cradlepoint NCM with Series 2 devices

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Guide for using Cradlepoint NCM with Series 2 devices

Products Supported: CBA750, CBA250, CTR500, MBR1000, MBR800, MBR900, & MBR1200. Click here to identify your router.

NCOS Version: 2.0.0 or newer - for information on upgrading NCOS, click here.

The CradlePoint products that this article refers to are in the End of Life process, there will be no further firmware updates for any of these products. All Knowledgebase articles related to these products have received their final update. To view our current product line, please visit https://cradlepoint.com/products.


Introduction

Group Migration

Device Migration

Viewing Device Status in NCM

Managing Series 2 Groups in NCM

Managing Series 2 Devices in NCM


The use of Series 2 devices in NCM is currently in Beta.  Please contact your Account Manager if you would like to migrate your Series 2 Cradlepoint devices from WiPipe Central to NCM.

Introduction

Configuration Difficulty: Beginner

Cradlepoint’s NetCloud Manager (NCM) has recently been upgraded to allow management support for certain Cradlepoint “Series 2” devices, specifically the CBA750, CBA250, CTR500, MBR1000, MBR800, and MBR900 models. The functionality available to Series 2 devices in NCM is on par with the functionality available in WiPipe Central (WIPC).

The use of Series 2 devices in NCM is currently in Beta.  Please contact your Account Manager if you would like to migrate your Series 2 Cradlepoint devices from WiPipe Central to NCM.

The real-time stream protocol that connects NetCloud Manager to the router works exclusively with the technology available in Series 3 devices. Cradlepoint Series 2 devices supported in NetCloud Manager will experience a similar latency to that experienced in WiPipe Central.

Important:

The only way to register Cradlepoint Series 2 devices into NCM is by migrating them from WIPC into NCM. It is not possible to use the router’s Registration URL feature to add devices directly to NCM, nor is it possible for Cradlepoint Operations to add Series 2 devices directly into NCM.

Additionally, once Series 2 devices have been migrated from WIPC into NCM, it is important to leave the migrated devices in WIPC (as opposed to deleting them, which is safe for Series 3 devices).

This guide will provide instructions for migrating Series 2 devices from WIPC to NCM, finding modem diagnostic information, and explaining the differences between how heartbeats and logs are handled in NCM vs. WIPC.


 

Group Migration

These directions show how to “migrate” an existing WIPC Group (complete with configuration) into NCM. Successful migration ensures that devices will function identically in NCM as they did in WIPC.  Do not attempt to migrate more than 1000 Series 2 devices at once.

It is also possible to migrate individual devices from the “Devices” tab in WIPC. Instructions for migrating an individual device are provided below here.

  • Step 1: Log into your WIPC account and make sure that your devices are running on at least firmware version 2.0.0. If your devices are running on an older version, first upgrade your devices to the most recent version. It is also necessary to make sure that your group does not have any pending group configuration or firmware changes.

  • Step 2: After confirming that your devices are upgraded to at least 2.0.0, click the “Groups” tab at the top of the page in WIPC.

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  • Step 3: Place a check mark next to the WIPC group that you would like to migrate into NCM, and then click “Migrate”.

 

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  • Step 4: Enter your NCM credentials, and place a check mark next to "Migrate devices in selected groups" and then click “Migrate”.
  • Step 5: If there were no problems, WIPC will show that the migration was successful. After migration, the device will still be visible in WIPC with a “Device Migrated” flag. The devices in the group will receive a reboot command, and when they come back online they will check into NCM instead of WIPC.

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Device Migration

If there already exists a group in NCM for the same product and firmware as your group in WIPC, then it is possible to migrate the devices individually.

If you have not yet created the group in NCM, please refer to the directions above for assistance migrating the group itself.  It also necessary to make sure that your device does not have any pending device-specific configuration or firmware changes.  Do not attempt to migrate more than 1000 Series 2 devices at once.

  • Step 1: Log into your WIPC account and click the “Devices” tab. Place a check mark next to the device that you would like to migrate into NCM.  Click the “Migrate” button.
In this example, we are migrating the device named “CBA750 Test” that is currently in a WIPC group on 2.3.0 firmware named “CBA750 Test Group”. We have already created an NCM group on the 2.3.0 firmware with the same name.

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  • Step 2: After clicking the “Migrate” button you will see the “Device Migration” screen.  Enter your NCM Username & Password into the fields, and then click “Migrate”.

     

  • Step 4: If there were no problems, WIPC will show that the migration was successful. After migration, the device will still be visible in WIPC with a “Device Migrated” flag. The device will receive a reboot command, and when it comes back online it will check into NCM instead of WIPC.

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Viewing Device Status in NCM

NCM allows you to view the same information for Series 2 devices that were available in WIPC.

  • Here is an example device view from WIPC showing Product Name (#1), Device Name (#2), IP Address (#3), MAC Address (#4), Firmware Version (#5), and Group Name (#6):

 

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  • Below is an example device view for NCM that shows the same values for the same device:
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Similarly, NCM allows you to view the same modem diagnostic information at its “Network Interfaces” page that was available from the “View Status” page in WIPC. You can access the “Network Interfaces” screen by clicking the arrow next to “Routers” and selecting “Network Interfaces” from the drop-down menu (NOTE: The IP address of the Interface will not be displayed for Series 2 device Network Interfaces):

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  • Below is an example modem diagnostic output for WIPC showing values such as the device port status (#1), signal strength as dBm (#2), SINR (#3), NAI/MDN (#4), Service Type (#5), Bytes In/Out (#6):
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  • Below is an example modem diagnostic output from the “Network Interfaces” page in NCM that shows the same values for the same device:
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Managing Series 2 Groups in NCM

Management of Series 2 devices NCM is similar but not identical to management of Series 2 devices in WIPC. Group management is performed on the “Groups” page. On this page, it is possible to add or delete groups, change a group’s configuration, change firmware, issue reboot/reset commands, enable/disable logging reports and usage reports, as well as exporting a list of all or specified groups.

  • Configuration button
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From the “Configuration” button, it is possible to edit, view, clear, or copy a group’s configuration. Changes made from the “Edit” screen are not applied to the group until the “Commit Changes” button is pressed. The “Summary” button shows the group’s configuration using JSON. The “Clear” button allows you to revert all group configuration changes back to the default. The “Copy To” button allows you to copy a group configuration from one group to another group that is using the same product and firmware.

  • No need to set time intervals

Unlike WIPC, it is no longer necessary to specify the “Heartbeat Interval”, “Heartbeat Timeout”, nor “Sync Interval” settings that were available on the “Groups” -> “Group” -> “Sync Config” menu in WIPC. In NCM, these values are set system-wide to 5 minutes for the Heartbeat Interval, and 15 minutes for the Heartbeat Timeout and for the Sync Interval. With a “Heartbeat Interval” of 5 minutes, it may take up to 15 minutes (3 Heartbeat Intervals) for an offline device to indicate its offline status in NCM.

By default, groups in NCM have logging reporting disabled, and usage reporting enabled. However, unlike WIPC it is no longer necessary to specify the time intervals for this reporting. In NCM, the system-wide logging interval is 1 hour (or 200 messages), and the system-wide usage report interval is 1 hour.

  • How to enable log reporting or disable usage reporting
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To enable system logging and/or disable usage reporting to NCM, select the “Groups” tab, place a check next to group, and then click the “Settings” button. On the “Settings for [GROUP NAME]” page you can enable (or disable) either reporting option and then click “OK” to save the group settings.

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  • Changing a group’s firmware version
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To change the firmware for a group in NCM, select the “Groups” tab, and then place a check mark next to the group. Next, select the “Firmware” button and select the desired firmware version. After making this change, the next time devices in that group reach their Sync Interval (maximum 15 minutes) they will automatically upgrade (or downgrade) to the specified firmware version.

  • Commands button

Similarly, it is possible to initiate a reboot or a factory reset for a group of devices. To do this, select the “Groups” tab and then place a check mark next to the group. Next, select the “Commands” button and choose “Reboot” or “Restore to Defaults”. Like above, the devices will receive this command after the reach their Sync Interval timer (maximum 15 minutes).


 

Managing Series 2 Devices in NCM

In NCM, individual devices are managed from the “Devices” tab. From this screen it is possible to edit, view, or copy a device’s individual configuration (AKA “Device-Specific Configuration”), initiate a reboot/factory reset for one or more devices, move devices into other groups, export a full or filtered list of devices, or to export system logs.

  • Configuration button
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As with NCM group management, the “Configuration” button is used to edit, view, or copy a “Device Specific Configuration”. Changes made from the “Edit” screen are not applied to the device until the “Commit Changes” button is pressed. The “Summary” button shows the router’s configuration using JSON. The “Clear” button allows you to revert the device configuration changes back to default. The “Copy To” button allows you to copy a device-specific configuration from one device to another device that is using the same product and firmware.

  • Commands button

Like above, the “Commands” button may be used to initiate a reboot or a factory reset for one or more devices. To do this, select the “Devices” tab and then place a check mark next to the devices. Next, select the “Commands” button and choose “Reboot” or “Restore to Defaults”. The devices will receive this command after the reach their Sync Interval timer (maximum 15 minutes).

  • Move button

The “Move” button allows you to move a device into another compatible group. Groups are compatible if they are for the same product (i.e. CBA750) and are for the same firmware version (i.e. 2.4.0).

  • Export button

Like above, the “Export” button may be used to output a full or filtered list of devices, as well as to output the logs for an individual device.


 


Published Date:  12/18/2014

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