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Router does not power on

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Information

 
TitleRouter does not power on
Symptoms
  • Router doesn't show any LED activity when plugged in
  • Device won't power on
  • LEDs never come on 
  • The device doesn't turn on
  • The Cradlepoint isn't working
  • Bad power cord
Environment
Resolution
  1. Confirm the on/off switch on the unit is in the ON position
    • Note for CBA850: the switch is on the bottom of the unit and the (I) position indicates power is on
    • Note for IBR-series routers: these devices have sensors that check if the SIM door is open, and will prevent power-on until the SIM door is firmly closed
  2. Try another router's known-working power supply with this Cradlepoint
  3. Try this router's original power supply with a different router
  4. If the router is being powered over PoE, check if a different device pulls any power on the same port with the same cable from the PoE source.
  5. Hold down the reset button for 45 seconds and see if the unit powers up afterward
  6. If the device does not show any activity despite having a good power supply and being turned on, verify whether it is still within warranty and contact Cradlepoint support for a potential replacement
Cause
Additional Information

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